Chief Concierge
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As Chief Concierge you will be the face of our hotels guest experience anticipating needs creating memorable stays and setting the standard for personalised service. You will oversee the daily operations of the Concierge desk lead and mentor a passionate team and collaborate closely with all departments to ensure seamless guest satisfaction.
- Lead inspire and develop a high-performing Concierge team dedicated to exceptional guest service.
- Provide personalised recommendations and craft bespoke itineraries reservations and local experiences.
- Maintain relationships with suppliers partners and local service providers.
- Manage logistics such as transportation special requests luggage handling VIP arrangements and guest communications.
- Ensure smooth coordination between Front Desk Bell Desk and other operational departments.
- Uphold brand standards while continuously enhancing service quality and guest engagement.
- Handle guest concerns with professionalism and a solutions-driven approach.
Qualifications :
- Previous experience as a Chief Concierge or Senior Concierge within a luxury or 5-star environment.
- A natural leader with exceptional communication organisational and interpersonal skills.
- Deep knowledge of the Sydney area (and beyond) culture dining attractions and experiences.
- Strong commitment to delivering personalised memorable guest service.
- Ability to remain calm under pressure and manage competing priorities with elegance.
- Professional presentation that aligns with luxury hospitality standards.
- Les Clefs dOr membership highly regarded (but not essential).
Additional Information :
If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mold Remediation
- Succession Planning
- Employee Evaluation
- Basic Math
- Host/Hostess Experience
- Restoration
- Restoration Industry Experience
- Water Damage Restoration
- Emergency Management
- Auto Restoration
- Fire Restoration
- Financial Report Interpretation
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
