ServiceNow Help Desk Analyst

At Imagine Believe Realize LLC we are driven by innovation transformation and a relentless pursuit of excellence. As an industry leader delivering impactful results we thrive on solving complex technical challenges and developing cutting-edge solutions that empower our customers and advance critical missions.

IBR is a fast-growing company fueled by passion curiosity and innovative thinking where every team member has the opportunity to continuously learn unlock their full potential and redefine what is possible in engineering and technology. If you are inspired by innovation eager to make a difference and ready to bring your creativity and expertise to a mission-focused team we invite you to join us and together we will shape the future. Lets Make It Real!

The ServiceNow Help Desk Analyst must be able to meet the key criteria below:

Location: Hybrid-Remote. The role will require travel as needed to NCUA locations located in Alexandria & Sterling VA; Phoenix & Tempe AZ and Austin TX. Minimal travel is anticipated and otherwise role is able to be performed remotely.

Years Experience: 5 years of professional experience in ServiceNow administration

Education: Bachelors degree in information technology or related field or equivalent professional experience

Security Clearance: IBR is a federal contractor. Applicants must be able to obtain and maintain a Public Trust security clearance issued by the National Credit Union Administration. This agency handles and adjudicates the security clearance process.

NOTE: United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.

Employment Type: Full Time

Work Schedules: IBR promotes work-life balance by offering flexible scheduling options. Standard business hours are aligned to the Eastern Time Zone.

Key Skills:

• Experience planning executing monitoring controlling and closing all technical tasks related to administration configuration and implementation of all aspects of the ServiceNow.
• Familiarity with relevant ServiceNow scripting/programming languages including but not limited to Java Script.
• ServiceNow Certified Implementation Specialist ITSM or ServiceNow Certified Application Developer certification preferred

Position Overview

As a ServiceNow Help Desk Analyst at IBR you will play a key role in providing the central point of contact IT-related inquiries and support the ServiceNow administration configuration and implementation as a member of the National Credit Union Administration program.

Responsibilities

• Planning executing monitoring controlling and closing all technical tasks related to administration configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1 Tier 2 and Tier 3 services.
• Providing software coding and configuration services including but not limited to screen tailoring workflow administration report setup data imports integration scripting third-party software integrations and custom application development as needed.
• Creating and maintaining service catalog items and workflows.
• Designing and implementing automated workflows to streamline processes.
• Integrating ServiceNow with other systems and tools.
• Creating and maintaining reports and dashboards for various stakeholders.
• Providing training and support to end-users and other administrators.
• Identifying opportunities for process improvements and implementing best practices.
• Creating and maintaining system design and operations documentation.
• Advising on the impact of any proposed changes to the ServiceNow environment.
• Providing ServiceNow administration sustainment and subject matter expert support.

Qualifications

• Must be able to obtain and maintain a Public Trust security clearance.
• 5 years of professional experience in ServiceNow administration.
• Bachelors degree in information technology or related field or equivalent professional experience.
• Will require travel as needed to NCUA locations which may include the below for installing and maintaining physical equipment (i.g. network firewall server storage uninterruptable power supplies. Minimal travel is anticipated and majority of support will be remote.
  • Alexandra VA
  • Sterling VA
  • Austin TX
  • Tempe AZ
  • Phoenix AZ
• Has demonstrated hands on experience with ServiceNow administration.
• Experience integrating ServiceNow into other systems and tools.
• Experience designing and implementing automated workflows.
• Familiarity with relevant ServiceNow scripting/programming languages including but not limited to Java Script.
• ServiceNow Certified Implementation Specialist ITSM or ServiceNow Certified Application Developer certification preferred.
• Excellent written and verbal communication skills.
• Must be detail oriented.
• Customer service oriented.

Application Deadline:

Applications will be reviewed as received and accepted on a continuous basis until the position is filled. Early application is strongly encouraged.

Physical Demands and Work Environment

This role primarily involves sedentary work in a workplace and/or home office environment. There are some physical demands associated with the role including:

• Extended periods of sitting and working at a computer workstation.
• Occasional lifting and carrying of equipment or materials weighing up to 20 pounds.
• Occasional travel to client sites or meetings may be required.
• Work may need to be performed in a fast-paced environment requiring quick decision making.
• Flexible work arrangements may be available based on business needs.
• Will be exposed to a wide variety of clients in differing functions personalities and abilities.

Benefits and Compensation Information
Imagine Believe Realize LLC (IBR) is focused on delivering software and systems engineering solutions to government and commercial clients. Our talent acquisition strategy is designed for career-minded professionals that value continuous learning and growth. We strive to enhance our team members ability to thrive in the workplace by creating a proper work/life balance and first-class benefits package that includes:

• Nationwide medical dental and vision insurance
• 3 weeks of Paid Time Off and 11 Paid Federal Holidays
• 401k matching
• Life Insurance Short-Term Disability and Long-Term Disability at no cost to our employees
• Supplemental insurance options
• Flexible spending accounts and Dependent Care spending accounts
• Wellness incentives
• Reimbursement for professional development and certifications
• Access to training assistance opportunities to support career growth and progression
• Hybrid and Remote work opportunities to support work-life balance

The expected salary range for this position is $65000 $85000 USD annually. This is a good-faith estimate and not a salary guarantee as compensation may vary based on factors such as experience education skills associated role responsibilities applicable contractual requirements and geographic location.

Apply Today

If you are ready to grow your career and make an impact then we encourage you to apply today by submitting an application. We welcome you to explore additional job opportunities listed on our careers page who require alternative assistance with the application or interview process may request reasonable accommodations by contacting us using the contact information provided below:


407.459.1830

Compliance and Regulatory Statements

Equal Employment Opportunity (EEO) Statement

Imagine Believe Realize LLC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics such as race ethnicity color religion sex sexual orientation gender identity gender expression creed age national origin disability (including pregnancy childbirth or related medical conditions) marital status veteran status or any other applicable legally protected class in accordance with federal state and local laws.

Affirmative Action

As a federal contractor Imagine Believe Realize LLC takes affirmative action to employ and advance in employment qualified minorities women protected veterans and individuals with disabilities.

Individuals with Disabilities

Imagine Believe Realize LLC is committed to providing equal opportunity to qualified individuals with disabilities and to making reasonable accommodations to enable them to apply for positions and perform their jobs. If you require an accommodation during the application or interview process please contact Human Resources at .

Protected Veterans (VEVRAA)

Imagine Believe Realize LLC actively seeks to employ and advance qualified protected veterans in compliance with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

Pay Transparency Nondiscrimination Provision

Imagine Believe Realize LLC will not discharge or otherwise discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action (including an investigation conducted by the employer) or (c) consistent with the contractors legal duty to furnish information.

Right to Work / Employment Eligibility

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9).