ServiceNow Developer

Description

• Primary role in the ITAM/ITOM design administration configuration and development of core and custom ServiceNow environment through development and implementation of workflow customization scripting process automation report development dashboard creation and system configuration.
• Supports the vision architecture and delivery of the Core Tools / ServiceNow roadmap including the implementation and maintenance of ITSM ITOM ITAM third party tool integrations automation and more.
• Provides guidance on technical aspects of ServiceNow integration requirements ensuring relevant technology standards policies and best practices are applied consistently.
• Evaluates recommends and implements emerging ServiceNow solutions required to support future state needs of the ServiceNow platform.
• Supports the vision architecture delivery and maintenance of the Cyber Security aspects of Core Tools / ServiceNow roadmap including the implementation and maintenance of IRM (GRC) SecOps SIR third party tool integrations automation and more.
• Reviews monitors and manages the ServiceNow platform and takes proactive steps to identify areas of improvement and optimize where needed.
• Documents on all departmental processes and any audit-related documentation needed.
• Performs other duties and projects assigned.

• 2 Years Experience in ITAM/ITOM specifically in Asset Management Discovery CMDB CSDM area of the platform
• Working knowledge of CMDB and ability to promote/communicate best practices.
• Demonstratesinitiative drive and broad technical knowledge.
• Excellent written and verbal communication skills. Confident speaker with ability to present interact and connect with executives engineers and technical contacts.
• Strong time research and troubleshooting skills.
• Effective organizational and time management skills.
• Practical application of ITIL process / framework ability to identify project risks and gaps and ability to develop creative solutions catering to user experience.
• Ability to engage in detailed technical discussions. Demonstrates strong analytic reasoning and problem-solving skills.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to understand and articulate complex concepts in a clear and concise manner.
• Ability to provide consultation and expert advice to management.
• Ability to make informal and formal presentations inside and outside the organization; speaking before assigned team or other groups as needed.
• Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to work with little to no supervision while performing duties.
• Experience with JavaScript GlideAjax HTML CSS required.
• Experience with third party tool integrations using APIs web services SOAP and mid-servers required.
• Experience with SQL PowerShell AngularJS Bootstrap and Workday integrations preferred.
• Experience in the mortgage industry preferred.
• Practical experience implementing systems using the Agile/Scrum methodology.
• ServiceNow Certified System Administrator certification preferred.
• Bachelors Degree preferred and a minimum of three (3) years experience in a similar role having responsibility for administration configuration and development of ServiceNow.

• Work with other passionate purposeful and customer-centric team members.
• Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off options to support work-life balance.