Senior Product Manager, Acuity Scheduling, Messaging & CRM
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Squarespace we empower product teams to solve meaningful customer and business problems. Were looking for a Senior Product Manager to lead Acuity Messaging & CRM the team responsible for the communication tools and infrastructure that help appointment-based businesses stay connected with their clients across the scheduling journey.
For service businesses strong client relationships drive retention growth and operational efficiency. Messages like confirmations reminders reschedules and follow-ups reduce no-shows set expectations and reinforce trust. By owning the systems that power these communications at scale youll help our customers run more reliable businesses while delivering clear timely experiences to their clients.
In this role youll own Acuitys Messaging & CRM products across email and SMS including reminders notifications and lifecycle messaging. Youll also steward the underlying platform that ensures these messages are delivered reliably securely and cost-effectively. This role sits at the intersection of platform ownership and B2B2C product design: building intuitive tools for businesses while ensuring their clients receive communication that strengthens the customer relationship.
This is a hybrid role requiring 3 days a week in our Aveiro Portugal office. You will report to the Senior Group Product Manager on the Acuity Scheduling team.
What Youll Do
- Define and execute a strategic monetizable roadmap for Acuitys client messaging products across email and SMS
- Partner with engineering to deliver a scalable compliant and resilient messaging platform
- Own relationships with external integration partners to restructure and optimize current integrations while evaluating new functionality to expand Acuitys messaging capabilities
- Collaborate with cross-org Squarespace stakeholders to align on a unified CRM strategy while supporting Acuitys specific client and entity needs
- Build intuitive tools that let businesses easily create customize and automate communications
- Monitor system health reliability abuse risks and cost efficiency driving improvements that protect customer trust
- Use data experimentation and user research to measure impact and inform prioritization
Who Were Looking For
- 78 years of product management experience ideally in messaging platforms communications infrastructure or lifecycle automation
- Experience working with external providers such as Twilio SendGrid or similar communication platforms
- Strong technical fluency comfortable partnering on API-driven systems and service-oriented architectures
- Proven experience owning partner relationships and driving roadmap alignment integration improvements or adoption of new platform capabilities
- Clear communicator who can translate technical complexity into intuitive product experiences
- Customer-obsessed with a track record of shipping meaningful high-impact products
Nice to Have
- Previous exposure to scheduling SaaS or SMB productivity tools.
Benefits & Perks
- Health insurance with 100% covered premiums for you your spouse or partner and dependent children including medical dental and vision
- Life and Disability Insurance
- Pension benefits with employer match
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Statutory paid time off and all statutory leaves as required
- Meal Allowance and Flex Benefits Account
- Employee donation match to community organisations
- In the easily accessible city centre of Aveiro
- 8 Global Employee Resource Groups (ERGs)
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence build an audience monetize and scale their business. Our suite of products range from websites domains ecommerce and marketing tools as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1700 is headquartered in New York City with offices in Dublin Ireland and Aveiro Portugal. For more information about our company visit Commitment Today more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers but we also work toward the same in our employees. At Squarespace we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Create a professional website with a free Squarespace trial. Our website builder makes it easy to start with customizable templates, AI tools, or a domain name.
