Store Manager

DriveWhip is a mobility provider in the Washington DC area with offices in multiple cities that Leases/Rents vehicles to Uber Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must.

Our goal is to deliver superior customer service respect expertise and responsiveness to our customers. As stewards of our company you will be responsible for awarding every customer with a positive rental experience.

Position Summary: Are you a natural leader who thrives in a fast-paced environment

Do you love building strong teams streamlining operations and keeping things running smoother than a freshly tuned engine Whip is looking for a Store Manager with solid operations experience to lead daily activities boost performance and deliver an unforgettable customer experience.

Essential Duties and Responsibilities (include but are not limited to the following):

• Oversee daily store operations from front desk service to vehicle hand-offs keeping everything moving efficiently and on schedule.
• Hire train and mentor a high-performing team. Build a positive driven culture that celebrates wins and tackles challenges together.
• Track KPIs set ambitious goals and continuously refine processes to hit (and exceed) targets.
• Make every customers day with stellar service quick resolutions and genuine care.
• Partner with fleet service and logistics teams to keep vehicles available clean and road-ready.
• Maintain company standards policies and safety protocolsbecause smooth operations start with doing things right.
• Spot opportunities for improvement and bring fresh ideas to keep the store running better every day.

Education and Experience:

• Bachelors degree in Business Management Operations or a related field preferred but not required (equivalent experience also considered).
• 3 years of store or operations management experience (retail rental or automotive industry a plus).
• Proven track record of leading teams meeting performance goals and improving operational efficiency.
• Experience with inventory logistics or fleet management systems is a strong bonus.
• Strong leadership and people-development abilities.
• Data-driven decision-making and KPI management.
• Excellent conflict resolution and problem-solving skills.
• Familiarity with CRM or scheduling systems.
• Ability to adapt quickly and thrive in a fast-paced evolving environment.

Skills and Abilities:

• Proven experience managing store operations in retail rental rideshare automotive or similar fast-moving industries.
• Strong leadership skills you know how to motivate delegate and hold your team accountable.
• Excellent communication and organization you keep priorities clear and teams aligned.
• A customer-first mindset you go above and beyond to deliver a top-tier experience.
• Tech-savvy and process-oriented you embrace tools and data to streamline operations.
• Flexible availability open to weekends evenings and holidays when needed.

Work Environment:

Typical work environment includes desktop computing work using typical desktop computing equipment (laptop keyboard mouse monitors desk chair) in an office environment and/or remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse keyboard monitor phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing using virtual meeting and communication tools such as email Google Meet and Slack.
• Ability to lift and carry up to 15 pounds if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Employment Opportunity:

Whip is proud to be an equal-opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race color religion sex (including gender gender identity gender expression pregnancy childbirth breastfeeding status or related medical conditions) age sexual orientation national origin ancestry marital status military or veteran status genetic information disability (including physical or mental disability medical condition or medical leave) or any other characteristic protected by federal state or local law. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Consistent with our commitment to equal employment opportunity Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability please contact People Operations at to request an accommodation.

This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip.

Compliance with Laws:

Whip employees are expected to comply with all federal state and local laws.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time.

Acknowledgment:

• Employee to acknowledge receipt and understanding of the job description.

Salary:

$68000 - $80000 depending on experience.