Staff Product Designer, Product Infrastructure

About the Company

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Design at Valon

Design at Valon goes beyond creating products. Were rebuilding trust in the mortgage industry by simplifying the complex empowering users to make confident decisions and delivering peace of mind. We create transparency for homeowners and provide scalable efficient tools for servicers setting new standards that improve user experiences and business efficiency.

Your application requires a portfolio for consideration.

About the Role

Were seeking a Staff Product Designer to lead end-to-end design for our Product Infrastructure team. This team is responsible for building the core foundations that will transform Valons in-house mortgage servicing platform into a scalable flexible SaaS product for any servicer. Your work will empower other product teams to move faster and with greater quality driving critical impact on Valons business. Youll partner closely with cross-functional stakeholders to untangle complex problems and deliver elegant user-centered solutions.

This role is for someone who excels in execution thrives in ambiguity moves with urgency and leads by example.

Responsibilities

• Lead end-to-end design of foundational platform capabilities reusable patterns and our design system enhancing usability and accelerating product development across the organization.

• Contribute to product strategy bringing a strong user-centered perspective and helping the team identify the most important initiatives to work on and why.

• Drive deep user understanding through quantitative and qualitative researchserving the needs of mortgage servicing operators deployment strategists and technical teams alike.

• Partner closely with cross-functional partners and other internal product teams to identify shared requirements and deliver generalized tools and systems that solve for broad use cases reduce redundancy and promote consistency.

• Mentor designers and cross-functional partners fostering a culture of collaboration and continuously raising the bar for product quality and craft.

Qualities We Value on the Design Team

• User Empathy and Advocacy: Deep understanding of user needs and ability to represent those needs in every design decision.

• Strong Communication and Collaboration: Can articulate design decisions and collaborate effectively with cross-functional teams.

• Critical Thinking and Thought Partnership: Provide thoughtful input on product and design strategy focusing on long-term impact.

• Humble and Growth-Oriented Mindset: Continuously seeking ways to improve and contribute to team success.

• Balanced Approach: Cares about the big picture but executes with precision in design details.

• Startup Mindset: I am excited to work in a fast-paced evolving startup environment.

Required Background

• 3 years of product design experience preferably in a D2C fintech environment.

• A portfolio showcasing strong design fundamentals systems thinking and a user-centered approach to solving complex problems.

• Track record of shipping and iterating on end-to-end product experiences from concept to launch and beyond.

• Ability to navigate ambiguity with confidence bringing clarity and structure to evolving product spaces.

• Excellent communication and organizational skills with a collaborative mindset and attention to detail.

Bonus Points For

• Familiarity with LLM/Generative AI tools.

• Experience designing workflows internal tools or B2B SaaS products

• Familiarity with user research usability testing and data-driven design decisions

Benefits

• Base salary band: $174250 to $235750

  • This Base Compensation pay range applies to our New York City located staff and may differ according to location.

• Compensation: competitive salary with a meaningful stake in the company via equity and 401k plan

• Health & well-being: well invest in your physical and mental well-being with comprehensive medical dental & vision benefits

• Commuter benefits: We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!

• Generous time off: flexible paid time off sick days and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process please remember that emails will only be from emails. We wont ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience:

Staff IC