WeekendEvening Supervisor

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This role is being offered as 1 year contract

This position follows a rotating schedule: two consecutive weeks covering weekend evenings (Friday Saturday and Sunday) followed by a third week covering weekday evenings (Tuesday to Friday).

Salary will be prorated based on weekly hours

Job Description:

Primary Purpose
The University of Waterloo Library is the campuss partner in learning research and innovation. Its two main locations and three satellite spaces act as interdisciplinary hubs bringing together the knowledge expertise and resources needed by our diverse campus community. The University was built for change and the Library exemplifies Waterloos agility as we continuously transform our approaches to creating discovering using sharing and preserving information. With a commitment to open and equitable access to information we equip researchers and students with the critical research skills to improve our world as active citizens creative problem solvers and agile leaders. All of our work is done with a strong commitment to equity diversity inclusion and accessibility.

The Weekend/Evening Supervisors report to either the Lending Supervisor: Circulation Desk Training or the Lending Supervisor: Environment and Website. These positions have primary responsibility for ensuring that the libraries provide excellent customer service while maintaining a secure environment for patrons during evening and weekend hours. The incumbents act as backups to each other for supervisory responsibilities during evening and weekend hours.

Key Accountabilities

Supervises student staff

Supervises coaches and evaluates evening/weekend student staff working at the circulation desk

Ensures student staff are properly applying library policy concerning space guidelines and the appropriate use of facilities and for security related functions including building closures during the extended building hours each term.

Accountable for upholding high standards of customer service

Supplements the initial training and provides on-going training for student staff members working at the service desks

Ensures that the library buildings and service desks are opened and closed as scheduled during the evenings and weekends and that qualified staff are in place during these times.

Resolves problems and interprets policies relating to the circulation of library material.

Responds to and reports complaints and incidents of student behavior that result in study environment disturbance.

Responds to and reports emergencies and security-related matters as well as physical building problems that arise in the libraries during the evening and weekend hours.

Client Service

Provides higher level patron account support including assisting with fine questions registrations and access issues.

Provides outstanding service at virtual and in-person service points for all library campus and community members

Consistently practices a wide variety of client services skills such as: patience attentiveness positive language willingness to learn and problem solve on behalf of library patrons

Contributes to continuous improvement in the department by identifying and bringing forward issues and by participating in working groups and committees

Supports and advances the Librarys strategic directions to further the librarys contribution to the campus Strategic Plan

Additional responsibilities

Provides technical support

Resolves or refers problems with public printing as appropriate and assists patrons with common wireless and computing issues.

Provides back-up in identifying and reporting problems with the library management system during evening and weekend hours.

Identifies resolves and/or reports issues with staff and public computer terminals.

Assists with projects that are frequently of a technical nature.

Prepares reports informing their supervisor of observations events and anything unusual that occurs in the evening and on weekends.

Updates and maintains procedure and policy documentation for a department wiki

Participates in training of permanent and student staff in the use of the library management system

Participates in special duties and supports workloads in other areas of the department as needed

Required Qualifications

Education

High school graduate

Experience

Experience in library operations

Supervisory experience is an asset

Knowledge/Skills/Abilities

Proven excellent communication and interpersonal skills

Demonstrated commitment to excellent customer service

Demonstrated ability to think critically in order to resolve problems quickly and accurately

Demonstrated ability to quickly learn new technologies

Knowledge of a library services platform

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.