Supervisor, Cleaning Services

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2-year Term

This position is being offered as an internal secondment or a contract

Internal posting deadline November 13th at 11:59 pm

Vulnerable Sector Check Criminal Record Check required

Job Description:

Primary Purpose

The Supervisor Cleaning Services is accountable to the Manager Cleaning Services for leading and supervising the staff and for coordinating the processes activities and external service providers involved in the provision of outstanding cleaning services in the incumbents area in the Department of Housing and Residences.

Key Accountabilities

Leadership Responsible for providing excellent leadership to Cleaning Services staff using a coaching and mentoring approach.

Create and maintain positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations that align with the Departments mission and the Universitys strategic plan to help employees create clear paths to success.

Effectively measure and evaluate performance through both formal performance appraisals and informal methods such as regular feedback coaching and one-on-one conversations.

Identify development opportunities in direct reports and create development plans that will enable employee growth and improved performance at all levels of responsibility.

Staff Supervision Responsible for providing excellent supervision to Cleaning Services staff including:

Recruit (hiring processes onboarding activities)

Manage and evaluate staff performance

Administer personnel policies and procedures in consultation with the Manager Cleaning Services as they relate to staff in the incumbents area i.e.) sick time vacation overtime leaves of absence safety/injuries return to work initiatives

Co-ordinate staff training and development opportunities for staff in consultation with the Assistant Manager Cleaning Services.

Ensure safety and wellness initiatives and procedures are effectively followed including the application of Workplace Hazardous Materials Information System (WHMIS) and Occupational Health and Safety Act (OHSA).

Operations Management Cleaning Responsible for planning and coordinating schedules activities and resources (equipment supplies staff and external service providers) to effectively provide cleaning services in the incumbents area.

Collaborate with other Cleaning Services Supervisors and Residence Facilities colleagues

Help create and implement cleaning standards and best practices in day to day cleaning

Apply consistent operating procedures and processes to ensure effective and efficient workflow

Plan and co-ordinate end of term processes working in collaboration with others for the turn-over of all residence bedrooms and community space in the incumbents area within very tight timelines.

Fiscal Management Accountable for contributing to the effective use of financial resources for Cleaning Services

Maintain records for budgets work hours payrolls and other data that contributes to effective and efficient delivery of cleaning services.

Follow university policies and procedures for the effective procurement of supplies equipment and 3rd party service providers when required.

Measurement and Evaluation Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Cleaning Services unit.

Provide data progress reports related to effectiveness and continuous improvement goal achievement.

Project Co-ordination Responsible for actively coordinating multiple regular and special projects that relate to Cleaning Services.

Conduct research compile statistics develop reports and communicate results.

Required Qualifications

Education

Completion of a post-secondary diploma or degree (or equivalent experience) preferred.

Experience

Experience supervising staff is required

Experience coordinating multiple projects is required

Experience with planning scheduling and assigning resources (human and physical) to complete work is required.

Experience working in a student environment is considered an asset

Experience making evidence-based decisions considered an asset.

Competencies will include people management resource allocation interpersonal organizational and communication skills

Knowledge/Skills/Abilities

Ability to negotiate resolve conflicts and solve problems effectively is required

Competencies will include people management resource allocation interpersonal organizational and communication skills

Working knowledge of or ability to interpret occupational health and safety regulations is required.

Proficient computing skills specifically with Microsoft Office applications and financial reporting related software required

Ability to use web related and mobile communication tools required

Progressive experience with materials and methods involved in the cleaning of multi-unit residential buildings is required

Working knowledge of the roles all building-related trades play within a facility management operation is considered an asset

Operational knowledge of information systems preferred

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.