Hiring for Guest Service Officer (Front Office Reception)

Bangalore - India

Monthly Salary: INR 300000 - 500000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
Address guest inquiries requests and special accommodations with prompt and personalized service.
Provide detailed information about hotel amenities services and nearby attractions.
Anticipate guest needs and deliver tailored solutions to enhance their overall experience.
Collaborate with housekeeping concierge room service and other departments to ensure seamless service delivery.
Resolve guest concerns professionally and escalate issues when necessary to maintain service standards.
Operate the Property Management System (PMS) to manage reservations room assignments and billing.
Process payments handle foreign currency exchange and ensure accurate cash handling procedures.
Prepare guest registration documents room keys and related administrative materials.
Maintain up-to-date and accurate guest profiles including charges and preferences.

Requirements

Requirements:

Diploma or degree in Hotel Management / Hospitality / Tourism.
13 years of experience in front office or guest relations (fresh graduates are encouraged to apply).
Strong communication and interpersonal skills with a guest-first mindset.
Proficiency in hotel software systems (e.g. Opera IDS Fidelio).
Fluency in English; additional language proficiency is a strong advantage.
Professional appearance and demeanor with a customer-oriented attitude.
Excellent organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Required Skills:

13 years of experience in front office or guest relations (fresh graduates are encouraged to apply). Strong communication and interpersonal skills with a guest-first mindset. Proficiency in hotel software systems (e.g. Opera IDS Fidelio). Fluency in English; additional language proficiency is a strong advantage.

Required Education:

Diploma or degree in Hotel Management / Hospitality / Tourism.

Responsibilities:Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.Address guest inquiries requests and special accommodations with prompt and personalized service.Provide detailed information about hotel amenities services and nearby attractions.Anticipate gue...