Content Operations Manager

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Content Operations Manager
Location: San Mateo CA (Hybrid*)

The Global Marketing Sales and Business Operations (GMSBO) team brings together staff from around the world with a passion for engaging gamers with PlayStations extraordinary products and services. GMSBO teams are located in countries across the globe balancing local relevance with a global perspective. Across our Direct to Consumer Channel Partners and Services business our teams work cross-functionally to bring the best of the PlayStation experience to markets and channels around the world.

Were looking for a dynamic self-directed and highly motivated Manager to join the PlayStation Services team that runs PlayStation Plus the worlds largest game subscription service with over 47M subscribers (as of March 2023). This is a unique opportunity to play an integral role in the PlayStation Plus services team to contract and operationally coordinate hundreds of games joining PlayStation Plus each year. The successful candidate will have a positive impact on players our publishing partners and PlayStation working closely with other teammates in the PlayStation Plus Content Acquisition team and across a matrixed global organization.

This role underpins our ability to delight millions of PlayStation Plus players while helping make PlayStation the best possible partner for publishers. A player-centric mindset strong attention to detail and excellent organization skills are a must allowing you to operate cross-functionally and execute brilliantly while understanding the trade-offs required of the role. The ideal candidate will develop subject matter expertise enjoy solving problems in creative ways and work with others to deliver consistently high-quality work.

What youll be doing:

• Reporting into the Manager of Content Operations youll support Content Operations as part of a close-knit global team while working with many teams in a matrixed organization across all operational aspects of content acquisition and implementation
• Receive deal terms from the Content Acquisition team and coordinate the contracting process for all games on PlayStation Plus working closely with Legal Account Management and Accounting among others
• Raise POs confirm payment terms and escalate issues accordingly
• Coordinate the operational setup and removal of games on PS Plus under pressing deadlines working primarily with Ops Product Marketing Customer Engagement and Customer Service teams
• Cultivate a deep understanding of platform logic and proactively research game info and disposition in PlayStations back-end publishing system cross-referencing data from multiple sources to ensure compatibility with the service confirm publishing and testing status make recommendations for alterations and follow-up on implementation
• Track manage and amortize content deals to ensure all operational trackers are always up to date and accurate
• Advocate relentlessly for a consistent intuitive user experience

What were looking for:

• At least 4 years experience in program/project management or operational roles ideally with experience of working with Legal teams to draft contracts
• An extraordinary teammate who can identify and cultivate key relationships ideally in an international or remote working structure
• Excellent communication skills to provide clarity and lead cross-functional teams
• A rigorous approach and persistent attention to detail
• Ability to adapt quickly and balance multiple projects in a dynamic fast-paced environment
• Knowledge of the digital gaming landscape is a nice-to-have but not essential

As you will be working closely with global and local teams international travel and calls involving late and early hours due to time zone differences may be required.

*PlayStation offers a global hybrid office/remote working model Flex Modes which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person as work requires with the freedom to work remotely otherwise.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.