Business Development Representative
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Business Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.
Responsibilities
Build rapport with contacts/prospects by offering resources (webinar invitations white papers relevant blog articles etc.) and understanding where the prospect is in the buying process
Transform Marketing leads to Sales Opportunities that meet a minimum qualification criteria (BANT) by educating and challenging prospective buyers
Partner with field sales reps on outbound prospecting and competitive strategies to generate opportunities
Assist in live inbound chats and phone calls and follow-up via phone and email on leads from web events email campaigns etc.; ask for referrals
Follow best practices for maintaining database accuracy and completeness by updating records regularly
Searches using tools such as linkedIn zoominfo etc. for prospecting key contacts inside defined accounts
Ensure that planned activities related with lead management are completed in time and with high quality
Qualifications
Native Spanish speaker Fluent English (written and spoken)
Excellent presentation verbal and written communication skills and ability to engage with technical and senior executive business decision makers.
Strong rapport building phone and face-to-face communication skills
Bachelors degree in business marketing communications or related major or equivalent related experience in Software SaaS
3 years of proven business-to-business experience in a sales or inside sales environment.
Experience with third party tools including but not limited to: Marketo LinkedIn live chat and demonstration tools strongly preferred
Experience with reporting dashboards and analytics preferred
Experience in Microsoft Office applications Excel Outlook Word and PowerPoint as well as significant experience with customer relationship management software.
Knowledge of telecommunications industry (Contact Center IVR PBX CTI ACD) is a plus.
Driven to exceed defined targets and quotas.
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Cold Calling
- Outbound Sales
- Account Management
- Salesforce
- Inside Sales
- Telemarketing
- CRM Software
- Lead Generation
About Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more
