Veterinary Technician Technologist Field Support Representative Diagnostics Greater Vancouver

We build some of the most innovative products in the veterinary diagnostic industry each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people like you who are expert communicators are highly organized and who treat every customer interaction with empathy and Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers while also keeping a focus on your own professional development and growth.

Ideal candidate must live in the Greater Vancouver area and be willing to travel to the BC Interior such as Clearwater Fernie and other locations. A fleet vehicle is included!

Learn more about Field Support opportunities: can you expect

You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills allows you to travel meet new people expand your knowledge and skill set all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! Youll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers needs so you can expect continued growth within your position through comprehensive training programs.

As anFSRyou will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte Catalyst One SediVue) You would also assist with critical customer need visits providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers while also keeping a focus on your own professional development and growth.

What do you need to succeed

• Experience as a Registered Veterinary Technologist (RVT) or equivalent is considered a strong asset as it provides valuable clinical insight enhances communication with veterinary professionals and supports effective training and troubleshooting in practice environments.

• Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful attimesbut it really isfunand our team is amazing! You would get to visit some amazing towns and places as you work.

• To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred.

• You can effectively communicate and collaborate with customers management and peers.

• You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.

• Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality timely decisions.

• It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.

• You must be comfortable learning and using technology such as computers tablets and Smartphones. Computer networking experience is a plus!

Key Traits for Success as a Field Support Representative with IDEXX:

• Enthusiastic Attitude

• Persistence

• Ethical

• Self-Awareness

• Authenticity

• Emotional Intelligence

• Relationship Oriented

• Self-Motivated

Shift info/travelling:

• Weekend hours and weekday overtime may be required.

• Overnight travel is required.

• Requires up to 75% travel:

  • 5 Days or more of Car Travel per week

  • 6-8 Days or more of Overnight Travel per month (subject to change)

  • Varies by Region

• Valid Drivers License requiredand clean drivers abstract

• Requirement to currently reside in or be willing to self-relocate within the designated territory

What you can expect from us:

• Hourly rates targeting: $27.00 per hour

• Opportunity for annual cash bonus

• Benefits Day-One

• On the job training and career advancement opportunities (experience NOT required)

• Additional benefits including but not limited to financial support pet insurance mentalhealth resources volunteer paid days off foundation donation matching and much more

Physical Demands::

• Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle squeeze twist and manipulate objects controls and tools.

• Occasionally required to climb balance bend stoop kneel or crouch.

• May be required to lift move and carry up to 60 pounds.

• Specific vision abilities required include close vision color vision depth perception and the ability to adjust focus.

• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.

• Ability to communicate verbally on phone and in person.

• Fluency in the English language.

• Weekend hours and weekday overtime may be required.

• Extensive overnight travel required.

• Ability to travel and work internationally.

• Ability to drive car for extended periods

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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