Service Support Coordinator I
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Qualifications:
- Any degree with 2 years of back-office experience
- Strong Excel skills and excellent communication abilities
Nature of Work and Responsibilities:
- Breakdown Call Back-office Support & Inventory Management:
- Track RT/TAT performance for each franchisee and share templates with the team every Friday
- Manage BD call closure templates and send to the CC team
- Monitor CMS and communicate BD calls to the team promptly
- Review and ensure timely refilling of stock highlighting any zero-stock situations
- Manage defective/scrap DHL records and circulate data weekly
- Review DHL MIS reports daily and highlight any discrepancies
- Track used spares consumption and raise concerns if delays occurPM Scheduling:
- Update PM schedules and communicate to franchisees by the first week of each month
- Coordinate with customers and teams for gate entry emails scheduling and compliance data sharing
- Review PM billing annexures for accuracy
- Vendor PO & Invoice GAR:
- Create service POs and I&C POs
- Complete service bill GAR within 3-5 days
- ISB Data Update and Warranty Creation:
- Update unit addresses and franchisee details accurately
- Create warranties for new I&C and sales out data
- Ensure timely ISB cleaning and data management
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
