Staff Software Engineer (Frontend)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Great customer experiences start with Genesys unifies customer and agent experiences across phone email chat text and social channels.

Were building the next generation of admin tools that power these experiences. Our Genesys Cloud Admin UI and Knowledge Portal Client applications are critical tools used by customers worldwide to configure deploy and manage web messaging solutions that engage millions of end-users daily.

As we continue to expand our product portfolio were looking for a Staff Software Engineer whos passionate about crafting exceptional front-end experiences with Angular and who also brings (or wants to expand) skills in modern serverless backends.

We are seeking a software engineer with strong programming skills. Working in a highly collaborative and agile environment. Genesys Software Engineers think through implementation details of scalability security and usability.

About the Role

Were building the future of our Admin UI for Messenger and Knowledge Portal Client applications high-impact tools used by customers around the world and built on top of public web deployment APIs.

The Impact:

• This web application is used by enterprise customers worldwide to configure and deploy web messaging solutions

• Youll work on features that directly impact customer engagement experiences across millions of web interactions

• The codebase handles complex configuration management with versioning draft/publish workflows and multi-domain deployments

• Performance and reliability are critical as this is an admin tool used by customer service teams daily

As a Staff Software Engineer (Frontend focus) youll lead the technical direction of our Angular-based applications shaping architecture performance and developer experience. While your core expertise will be in Angular TypeScript and modern web frameworks experience with serverless backend development (AWS Lambda ) is a big plus.

Youll drive design excellence mentor other engineers and collaborate closely with UX and product teams to deliver polished high-performing experiences.

What Youll Do

• Lead architecture decisions for a large-scale Angular SPA

• Design and implement complex form workflows (multi-step wizards configuration management)

• Build modern scalable UIs using Angular TypeScript RxJS and Angular Material

• Drive front-end best practices for performance modularity and maintainability

• Integrate with RESTful APIs handling configuration deployments and knowledge management

• Collaborate across teams to integrate with APIs and backend services

• Establish robust testing strategies using Playwright and Selenium

• Establish and maintain code quality standards review processes and architectural guidelines

• Drive adoption of best practices: dependency injection service patterns and testability

• Refactor legacy code while maintaining backward compatibility

• Mentor engineers and influence front-end standards across the organization

• Contribute to end-to-end development using AWS Lambda API Gateway V2 and (as a plus).

Required skillsets (Must-Have)

• Deep expertise in Angular 15 TypeScript 4 and RxJS 6.

• Expertise in Angular LTS (Long Term Support) version.

• Experience with Angular Material v15 and component-driven UI design.

• Familiarity with Genesys Spark v4 and Iframe-coordinator v6 (nice to have).

• Strong testing background: Jasmine Karma and Playwright.

• Backend / Full stack (Bonus)

• Experience with and TypeScript backend development.

• Familiarity with AWS Lambda and API Gateway V2.

• Understanding serverless patterns and CI/CD workflows.

What You Bring

• 8 years of experience in software engineering with 3 years in a staff-level or technical leadership role.

• Deep expertise in Angular (v15 and LTS) with proven experience in large-scale SPAs

• Strong TypeScript skills

• Expertise in RxJS patterns: observables operators BehaviorSubjects and reactive programming

• Strong testing mindset: unit integration and E2E testing strategies

• Proven expertise in modern front-end architecture and frameworks.

• Strong problem-solving and design skills with a focus on performance and scalability.

• Ability to mentor lead and elevate the front-end craft across teams.

• Excellent collaboration and communication skills.

• Bonus: Experience with internationalization (i18n) and accessibility (WCAG) standards

Why Youll Love Working Here

• Lead front-end innovation on customer-facing products used globally.

• Collaborate with world-class engineers building cutting-edge web experiences.

• Opportunity to expand into full stack and serverless development.

• Inclusive culture flexible work options and competitive compensation.

#LI-GR1
#LI-Hybrid

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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