Enterprise Operations Manager

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

The Operations Manager is responsible for operational efficiency across the office Including load board management managed accounts customer SOPs bad build reports bot management operational tech roll outs RFP tracking management NS and CS liaisons and claims management

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for load-board management 24/7; making sure loads are being put into active as quickly as possible loads are being covered customers are being communicated to if loads need to roll etc
Manage offices Account Managers Account Coordinators and interns daily
Assign daily tasks for each ops personnel
Monthly reviews with all Account Managers and Account Coordinators providing measurable objectives and to follow up accordingly throughout each month
Monthly Meetings with Executive Management Team to review AM/AC performances and go over any concerns
Operational training for any new hire ACs and interns. Continued eds on new topics throughout their first 12 months
Managing office PTO and shifting ops support to account for any accounts who have personnel OOO
Calling all AMs and ACs who are WFH once a day with topics for each of their accounts
Verbally speaking with all AMs and ACs in office with topics for each of their accounts
Monitoring bot activity and ensuring we are adjusting bot parameters daily to account for market shift and to increase our bid and win percentage

JOB REQUIREMENTS

Bachelors degree in Business or related field preferred.
1-2 years experience preferred.
Transportation or logistics experience required.
Strong ability to mentor motivate and develop a strong team

KNOWLEDGE SKILLS AND ABILITIES

Excellent interpersonal verbal and written communication skills; ability to communicate with various levels of leadership
Ability to thrive in a fast-paced high-energy environment.
Ability to lead and develop a team of employees
Ability to read analyze and interpret common industry documents and reports.
Ability to respond to common inquiries or complaints from customers regulatory agencies or members of the transportation and business community.
Ability to effectively communicate and mediate with all levels of management within the company.
Ability to calculate figures and amounts such as discounts interest commissions proportions percentages and basic arithmetic.
Ability to define problems collect data establish facts and draw valid conclusions.
To perform this job successfully an individual should have knowledge of Microsoft Office and related computer programs.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office operate computers and files as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is required to stand walk and reach with hands and arms. Occasionally the employee is required to lift boxes up to 20 pounds.

SCHEDULING

This is a full-time benefits-eligible position working Monday through Friday; 8:00 a.m. 5:00 p.m.

TRAVEL

Yes to offices and conferences

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities duties and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race gender sexual orientation age religion disability veteran or any other status prohibited by applicable national federal state or local an effort to recruit develop and retain top talent we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment promotion and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training equipment or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in @ or from

Required Experience:

Manager