Social Media & Community Manager (Part-time)

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Social Media & Community Manager (Part-time)

Location: Madrid Spain (Office presence expected at minimum 2 days per week)

About the role:

As the Social Media & Community Manager youll be the voice behind some of the UK and Europes most loved nostalgic brands - the household names people have grown up with and still reach for today. From shaping the online personality of brandsto sparking conversations that bring fans together youll play a key role in keeping our communities thriving. Youll manage day-to-day engagement across our social channels: jumping into real-time conversations responding to fans and turning followers into brand advocates. Collaborating with creators and influencers youll help ensure our content feels fresh authentic and true to our brand values across every market. If you love being at the heart of whats trending know how to turn comments into conversations and want to champion brands that people genuinely love - this is your moment to make your mark.

What you will be doing:

• Youre passionate about creating conversations and building communities that matter.
• You thrive on the buzz of real-time engagement and love jumping into conversations trends and viral moments with confidence and creativity.
• Youre excited by the opportunity to work across multiple brands and markets adapting tone and messaging for cultural relevance.
• You enjoy collaborating with strategists content creators and influencer managers make sure every campaign feels cohesive social-first and culturally relevant .
• Youre proactive empathetic and always looking for ways to enhance the customer experience.
• Monitor and respond to comments messages and mentions across social platforms across social platforms being the authentic voice that the community recognise and trust.
• Foster positive conversations and manage brand reputation through timely authentic responses.
• Escalate sensitive issues to relevant teams and ensure resolution.
• Ideate and develop social-first content that taps into cultural moments trending formats and community insights
• Collaborate with content creators and social strategists to align community engagement with campaign objectives.
• Identify user-generated content opportunities and amplify brand advocates.
• Track conversations and emerging trends to inform content and engagement strategies.
• Provide feedback on audience sentiment and engagement patterns to optimise campaigns.
• Explore AI tools for automated responses and sentiment analysis while maintaining human authenticity.
• Use predictive analytics to anticipate community needs and engagement opportunities.

What you need to be great in this role:

• 24 years of experience in community management or social media roles ideally within FMCG or multi-brand environments.
• Proficiency in English and Spanish is required since we operate globally and knowledge of Portuguese is beneficial.
• Strong knowledge of social platforms engagement best practices and brand safety guidelines.
• Familiarity with social listening tools and AI-driven engagement solutions.
• Excellent written communication skills and ability to adapt tone across brands and markets.
• Strong organisational skills and ability to manage multiple conversations simultaneously.
• Experience working across multiple regions and understanding cultural nuances.
• Ability to collaborate effectively with creative influencer and performance teams.
• Please be aware that this position is part-time only.

Req ID: 15009
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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.