BDC (Business Development Center) Agent

What We Are Looking For:

An energetic and friendly BDC Agent (experience preferred) to join our growing dealership team! The ideal candidate will have a proven background in automotive business development strong communication skills and the ability to convert leads into appointments that drive sales and service opportunities.

As a key member of our customer relations team you will be responsible for managing inbound and outbound communications following up on internet leads scheduling appointments and ensuring a seamless customer experience from first contact to showroom.

What We Offer:

• Base plus commission - (will discuss based on experience)
• Health insurance
• Paid Life Insurance
• 401(k) plan
• Paid time off
• Community involvement
• 5 day work week (some evenings and Saturdays)
• We provide training.
• NO SUNDAYS!

Responsibilities:

• Engage with inbound and outbound customer calls and emails promptly and professionally.
• Schedule appointments for customers with the sales and service departments.
• Maintain accurate records of customer interactions and update the customer database regularly.
• Follow up with leads to nurture customer relationships and maximize sales opportunities.
• Collaborate closely with sales and service teams to ensure seamless communication and customer experience.

Requirements:

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with customer relationship management (CRM) software is preferred.
• A proactive attitude with the ability to handle multiple tasks efficiently.
• Previous experience in automotive sales or customer service is a plus.

Qualifications:

• A minimum of two (2) years of experience in a Business Development Center (BDC) customer service or sales capacity with a strong preference for candidates possessing automotive industry expertise.
• Demonstrated proficiency in Customer Relationship Management (CRM) software including but not limited to VinSolutions DriveCentric and DealerSocket alongside solid skills in Microsoft Office applications.
• Exceptional communication active listening and interpersonal abilities effectively engaging clients via phone email and text messaging.
• Outstanding organizational capabilities with meticulous attention to detail and excellent time management skills.
• A positive and professional demeanor coupled with the capacity to excel within a dynamic fast-paced team environment.

About the Company:

McCandless Ford Inc. is a trusted name in the automotive industry dedicated to providing exceptional service and quality vehicles to our customers. Located in Mercer PA we pride ourselves on our commitment to customer satisfaction innovation and continuous improvement. Join our team and be part of a company that values integrity teamwork and excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.