Client Relations Coordinator
Share
Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
DMCA is a stable fast-paced immigration law firm thats passionate about helping people build better futures - and were looking for a bright compassionate Bilingual Client Relations Coordinator to join our Houston office.
Youll work in a supportive professional environment where collaboration and growth are encouraged and your work truly makes a difference.
If youre a people person with a heart for service a head for problem-solving and a love for helping clients take the next step we want to hear from you.
What Youll Do
As one of the first friendly faces (and voices) our clients meet youll be the heart and sales engine of our San Antonio office. Your days will include:
Greeting and guiding clients with warmth and professionalism - on the phone virtually and in person
Following up with potential clients to answer questions encourage next steps and ensure they feel supported through the intake process
Converting leads into new consultations and cases through timely communication and exceptional service
Taking payments opening new cases and ensuring accurate financial tracking
Scheduling appointments and consultations across multiple attorney calendars
Creating daily and weekly reports to help our team stay sharp and on track
Supporting clients with clear informed and compassionate communication
Flagging urgent issues and helping resolve concerns creatively
Promoting DMCA values and a positive collaborative workplace
Supporting your team and celebrating wins - big and small
What Were Looking For
Were searching for someone who is:
Bilingual in English and Spanish (fluently please!)
Friendly persuasive and confident in communicating with potential clients
Detail-oriented and energized by a fast-paced multicultural environment
Comfortable handling confidential information with care
Tech-savvy (Microsoft Office spreadsheets standard office tools)
Able to manage multiple priorities and deadlines with grace
Available full-time Monday-Friday 8 a.m.-5 p.m.
Bonus points if you have:
6 months of experience in sales client intake or payment handling
A Bachelors Degree
Strong leadership instincts and critical-thinking skills
Why Youll Love It Here
Team culture: We work hard but keep it collaborative curious and caffeinated.
Growth-friendly: We invest in your professional development and leadership potential.
Meaningful work: Youre not just taking calls - youre helping people start their immigration journey.
What Youll Get
Competitive hourly pay (based on experience)
Full-time stability with room to grow
Employer-paid medical insurance optional dental & vision
Employer-paid life and long-term disability insurance
401(k) with employer matching
PTO paid vacation and holiday pay
A team that truly supports each other
A mission that gives your work meaning every single day
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
DMCA is a full-service immigration law firm with experienced attorneys providing a wide range of comprehensive short and long-term immigration solutions.
