Senior Operational Excellence Trainer First Line Assurance

Were Capital on Tap
Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us
We empower you to be innovative and solve complex problems. Take ownership make an impact and thrive in our scaling and agile environment.

This is a Hybrid role the Customer Operations team work from our Cardiff Offices 3 days per week. Youll be required to be office based more when running training sessions.

What Youll Be Doing

As the Senior Operational Excellence Trainer you will play a key role in supporting our Quality Assurance & Outcome Testing (First Line Assurance) teams professional growth and development. You will be responsible for designing implementing and evaluating various learning initiatives aimed at enhancing the skills and knowledge of our workforce. This role is ideal for individuals who are enthusiastic about learning and are dedicated to creating an environment that fosters continuous improvement.

• Lead Onboarding & Integration: Design and manage best-in-class onboarding programs and resources to ensure the rapid and successful integration of new hires into their roles and company culture.
• Design & Deliver Training: Strategically develop and deliver diverse high-impact learning interventions (workshops e-learning) to address key skill gaps and drive continuous professional development.
• Evaluate Program Effectiveness: Establish and execute a robust evaluation framework (assessments surveys data analysis) to measure L&D impact and provide evidence-based recommendations for improvement.
• Manage Regulatory Competence (First Line Assurance): Develop implement and maintain a rigorous competency maintenance framework for First Line Assurance ensuring strict alignment with the centralized T&C scheme and regulatory standards.
• Support Performance Planning: Partner with leadership to formally scope document and manage both Personal Development Plans (PDPs) and formal Personal Improvement Plans (PIPs).

Were Looking For

• Demonstable experience in a Learning & Development (L&D) Training Coordination or comparable corporate education role.
• Demonstrated strong understanding and practical application of adult learning principles modern instructional design methodologies and effective training evaluation techniques
• Prior experience operating within a Financial Conduct Authority (FCA) regulated environment including a solid grasp of relevant regulations laws and ethical standards.
• Proven ability to deliver training and drive performance within a fast-paced Operations environment.
• Experienced in providing formal coaching mentoring and performance support to individuals demonstrating the ability to develop capabilities in others.

Diversity & Inclusion
We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

Interview Process
First stage: 30 minute intro and values call with Talent Partner (Video call)
Second stage: 45 minute CV overview with Team Manager (Video call)
Final stage: 60 minute technical assessment with Head of Department (In person)

Other Info
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Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)