Business Development Senior Advisor – CRM Enablement

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.

The Business Development Senior Advisor is an integral part of Lathams Business Development (BD) team. This role will be responsible for driving the strategic adoption and optimization of relevant Client Relationship Management (CRM) platforms based on Microsoft Dynamics across the firm while driving new revenue by partnering with BD teams and partner leadership to launch BD and client engagement initiatives in addition to enabling effective transitions to practice industry or market professionals to ensure continued and effective execution of initiatives and delivering reports and recommendations to senior leadership to shape the evolution of the Marketing Technology (MarTech) function. This role will be located in our New York office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Leading the identification and documentation of business requirements collaborating with BD teams and partners to solve business challenges supporting business plans and BD efforts protecting relationships and improving efficiency
• Identifying opportunities to leverage relevant CRM and other elements of the MarTech stack to sharpen deploy and monitor business planning as well as developing Key Performance Indicators (KPIs) dashboards and enablement tools and serving as a senior point of contact to ensure the efficient operation of CRM tools while partnering with data analytics teams to leverage data for business intelligence
• Designing and delivering targeted training programs for diverse user groups facilitating user feedback sessions championing peer-to-peer learning and working closely with technology trainers and BD professionals on continuous learning programming
• Developing use case libraries workflows advanced analytics and success metrics while conducting needs assessments and creating business cases for system enhancements including the adoption and use of Artificial Intelligence (AI) in CRM tools ensuring the firm remains at the forefront of client engagement technology
• Developing and maintaining strong working relationships with firm leadership and subject matter experts to gather essential feedback on materials while collaborating cross-functionally to ensure business development activities are unified consistent and aligned with firm goals coordinating with BD and partner leadership to ensure messaging alignment and stakeholder buy-in and monitoring adoption metrics to develop corrective action campaigns
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
  

Wed love to hear from you if you:

• Possess deep subject matter expertise in CRM platforms (Microsoft Dynamics 365 or similar enterprise systems) and the ability to build and deliver training programs on relevant MarTech platforms including adult learning principles and learning modalities
• Demonstrate a robust understanding of the sales cycle sales pipeline and processes to create successful outcomes in addition to an understanding of legal industry business development processes including client relationship management pitch preparation and cross-selling strategies
• Exhibit exceptional and professional interpersonal skills (e.g. active listening) including superior written and verbal communication skills and the ability to build relationships and influence stakeholders at all organizational levels

And have:

• A bachelors degree in Business Administration Marketing Technology or a related field
• A Master of Business Administration (MBA) or advanced degree preferably
• A minimum of eight (8) years of progressively responsible business development and marketing experience in a legal or professional services environment
• Aminimum of ten (10) years of cumulative experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

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