Solutions Partner Delivery & Success
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 170 - 200
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy creativity is the only lasting advantage. Were already helping thousands of customers including Anthropic Notion Google and Ramp go to market with unique data signals and AI research.
In 2025 we crossed $100M in revenue and raised a $100M Series C at a $5B valuation backed by world-class investors including Sequoia CapitalG and First Round. We also completed our second employee tender offer and launched a community equity round for our customers agency partners and club members.
Some things to know about us:
Our community includes 11000 customers 150 integration partners 125 agencies 50 Clay clubs and 30k members on Slack.
All employees can work for free with world-class coaches who specialize in creativity management and more.
Our operating principles including negative maintenance and non-attached action guide our work. Read more about them here.
Read about us in the NYT Forbes First Round Review and more.
Hear from our employees directly on our Glassdoor page!
Solutions Partner Delivery & Success @ Clay
Clays Solutions Partner ecosystem is critical to customer success as we scale partner-led delivery across implementations automation and ongoing Clay services. Were hiring a Solutions Partner Delivery & Success lead to ensure partner-delivered work is high quality consistent and expansion-ready.
This role owns partner delivery standards activation and enablement. Youll work across Partnerships Growth Strategy (CS) Tech Services Education and Program Ops to make partner-led delivery predictable and scalable.
This is not a sales role. Its a delivery excellence and systems role focused on outcomes.
What youll do
Own partner delivery quality: Define delivery standards rules of engagement and escalation paths; monitor partner adherence and step in when quality or outcomes are at risk
Enable partners to deliver well: Train partners on Clay CX methodology; maintain a partner-facing library of delivery templates assets and best practices
Support key engagements: Join partner GS customer kickoffs for higher-risk or high-impact implementations; help course-correct when needed
Drive partner-led expansion: Launch and run a partner-led expansion motion for GS-underserved segments; prepare partners ahead of new product and packaging launches
Increase partner velocity: Operate an activation program (e.g. Accelerate Your Clay Practice) to reduce time from kickoff to first meaningful delivery milestones
Run the Partner Academy: Build and maintain partner enablement infrastructure (LMS modules demo assets self-serve resources) in partnership with Education and Solutions
What youll bring
5 years in partner delivery enablement professional services customer success or solutions roles at a B2B SaaS company
Experience enabling or overseeing partner-led delivery with strong quality standards
Systems mindset with strong judgment in escalations
Clear communicator who can balance rigor with partner trust
Comfort working cross-functionally and operating in ambiguity
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
Implement your creative growth ideas to build pipeline for your sales team. First, maximize your data coverage with 75+ enrichment tools and our AI agent. Then, use AI to craft the perfect outreach.
