Sales Training & Quality Senior Manager
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Job Location:
Southfield, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Sales Training & Quality Senior Manager
Location: Southfield MI
Employment Type: Full-Time On-Site
About EPIC Health
EPIC Health is a physician-led mission-driven healthcare organization dedicated to delivering accessible high-quality care to communities across Michigan. As we continue to expand our services and affiliated business lines including Unity UCM NIT Cryogenics and UCS were building a world-class growth infrastructure that ensures our teams are trained supported and empowered to deliver excellence every day.
Were seeking a Sales Training & Quality Senior Manager who will build and lead the training certification and quality assurance programs that keep our sales and lead generation teams operating at peak performance.
Position Overview
The Sales Training & Quality Senior Manager is responsible for developing executing and continuously improving all training certification and quality control programs across EPIC Health and its subsidiary organizations.
This individual will design implement and manage sales onboarding training programs and ongoing performance assessments to ensure consistency compliance and operational excellence across multiple business units.
Initially functioning as an individual contributor this leader will build the foundation for scalable training systems quality audits and CRM performance standards ultimately growing into a leadership role overseeing a team of trainers and QA analysts.
Key Responsibilities
Training & Development
- Lead all new hire onboarding programs for sales and lead generation roles across all business lines.
- Design and implement standardized sales training curricula including playbooks technology tools scripts and certification paths.
- Conduct ongoing skill refreshers workshops and re-certification programs to maintain consistent performance levels.
- Build and manage a Sales Training Academy framework for internal certification advancement and promotion readiness.
- Partner with department heads to align training initiatives with sales objectives revenue goals and growth KPIs.
Quality Assurance & Compliance
- Execute QA/QC audits call monitoring and performance scoring across all sales and lead gen departments.
- Maintain 100% CRM compliance and accuracy coordinating with system administrators for updates or enhancements.
- Develop and monitor metrics for training impact QA scoring and improvement trends.
- Identify gaps in process communication or systems that impact sales performance and lead initiatives to close them.
Technology & Systems
- Oversee CRM adoption and accuracy (Go High Level platform).
- Implement and manage QA tools for call monitoring performance dashboards and workflow tracking.
- Maintain and evolve the internal LMS or cloud-based training hub for easy access to playbooks scripts and certifications.
- Deliver weekly training and QA performance dashboards to the Chief Growth Officer (CGO).
Leadership & Culture
- Lead with a coaching mindset fostering a culture of growth accountability and excellence.
- Conduct bi-weekly ILF (Impact Learning Loop Feed Forward) sessions with key team members.
- Partner closely with the CGO and department directors to drive strategy reporting and alignment across divisions.
- Promote a Culture of Quality by integrating QA data and insights into leadership decisions.
Qualifications
- Bachelors degree in Business Communications Marketing or related field (Masters preferred).
- Minimum 7 years of experience in sales training enablement or quality assurance ideally within healthcare insurance or a high-volume sales environment.
- Proven experience designing and delivering training programs across multiple business lines.
- Demonstrated expertise in CRM management (Go High Level preferred) and QA systems.
- Strong analytical skills with experience reporting on KPIs and training effectiveness.
- Excellent written and verbal communication skills with the ability to inspire coach and lead teams.
- Strategic mindset with the ability to balance tactical execution and long-term vision.
Performance Metrics
- Sales onboarding time-to-readiness.
- Certification and re-certification completion rates.
- QA audit scores and customer interaction compliance.
- CRM adoption and accuracy rates.
- Training ROI and impact on sales conversion rates.
What We Offer
- Competitive base salary with performance-based incentives.
- Comprehensive benefits package (health dental vision disability and life insurance).
- Paid time off and paid holidays.
- Professional growth opportunities within a rapidly expanding organization.
- Collaborative mission-driven team environment where your work makes a measurable impact.
Why Join EPIC Health
At EPIC Health were not just building a company were building a movement to make healthcare more human accessible and results-driven. As a key member of our leadership team youll help shape the systems that define how our teams perform connect and grow.
If youre ready to lead with purpose coach with excellence and elevate sales performance across multiple high-growth ventures we want to meet you.
Required Experience:
Senior Manager
Key Skills
- Revenue Growth
- Adult Learning Principles
- Management Training
- Product Knowledge
- Sales Meetings
- Account Management
- E Learning
- Territory
- Product Training
- Sales Goals
- Sales Process
- Sales Organisation
- Sales Training Program
- Direct Reports
- Training Materials
About Company
With EPIC Express Care, you can receive prompt medical attention for non-life-threatening illnesses and injuries without the long wait. Don’t let an
