IT & HLC Engineer
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Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
IT & HLC EngineerJob Description
Position:IT & HLC Engineer
Location: Hong Kong InternationalAirportT2
Working hours:Office Hours
JobSummary:
The IT & HLC Engineeris responsible forthe overall IT operation maintenance and detailed troubleshooting of the Baggage Handling System (BHS) software and IT infrastructure at Hong Kong International Airport. This includes ensuring the high availability and performance of servers networks firewalls and connected airport systems such as AODB FIDS BRS and BSM.
The engineer will perform deep-dive analysis of system issues and logs oversee the systems health and coordinate with multiple technical teams to resolve complex incidents.This position requires strong technical expertise in both software and IT infrastructure as well as leadership in guiding the Software Support Engineers and supporting ongoing projects and upgrades.
Key Responsibilities:
System & Infrastructure Monitoring
Perform daily health checks on all BHS-related IT infrastructure including servers network switches firewalls and industrial PCs.
Monitor the Operations (OP5) Monitoring System to ensure all equipment and systems are online and functioning correctly.
Review system dashboards alarms and performance data toidentifypotential issues before they affect operations.
Incident & Problem Analysis
Conduct detailed root cause analysis on system incidents by reviewing and interpreting Java XML Windows and Linux logs.
Provide in-depth investigation and technical reports on recurring or complex issues affecting the BHS or connected systems.
Lead incident response coordinating between software network and hardware teams to ensuretimelyresolution.
Document root cause analysis and corrective actions for management and operational reference.
System Administration & Maintenance
Manage andmaintainWindows and Linux servers that host the BHS and related applications.
Perform configuration patching and performance tuning for servers network switches and firewalls.
Oversee data backups system recovery processes and high-availability configurations.
Plan and execute preventive maintenance and upgrades with minimal impacttoairport operations.
Integration & Connectivity Management
Support andmaintainsystem integration between BHS and external airport systems such as:
AODB (Airport Operational Database)
FIDS (Flight Information Display System)
BRS (Baggage Reconciliation System)
BSM (Baggage Source Message)
Troubleshoot andvalidatedata flow and message exchange (XML TCP/IP APIs) between connected systems.
Coordinate with external stakeholders and vendors for system connectivity or integration updates.
Monitoring & Log Analysis
Continuouslymonitorsystem logs event viewers andsyslogsfor anomalies.
Analyze Windows Event Viewer Linuxsyslog and application logs to detect potential issues or failures.
Correlate data from multiple systems toidentifyroot causes of complex operational disruptions.
Reporting & Documentation
Prepare comprehensive incident and performance analysis reports with clear recommendations for improvement.
Maintain up-to-date documentation of system configurations network diagrams and maintenance procedures.
Develop andmaintaintroubleshooting guides and standard operating procedures for the support team.
Collaboration & Support
Work closely with the Software Support Engineer team to guide andassistin advanced troubleshooting.
Coordinate with vendors and airport IT teams for system enhancements upgrades or patch deployments.
Participate in project activities such as system migration infrastructure expansion or newfunctionality rollout.
Requirements:
Education & Experience:
Bachelors Degree in Information Technology Computer Engineering or related field.
Minimum 5 years of experience in IT system support infrastructure management or industrial control systems preferably within an airport environment.
Technical Skills:
Strong knowledge of Windows and Linux administration (log analysis patching monitoring).
Experience managing network devices (Cisco/HP switches firewalls) and server hardware.
Familiarity with Oracle WebLogic Oracle Database and system integration (AODB FIDS BRS BSM).
Solid understanding of TCP/IP networks VPN routing andfirewallpolicies.
Ability to interpret Java logs XML messages and system event logs for troubleshooting.
Experience with monitoring tools (e.g. Nagios SolarWinds or equivalent OP5 systems).
Soft Skills:
Strong analytical and diagnostic skills with attention to detail.
Excellent communication and documentation ability.
Ability to work independently and lead during critical situations.
Strong teamwork and coordination across multi-disciplinary teams.
Key Skills
- Dhcp
- Active Directory
- VMware
- Computer Networking
- PowerShell
- Microsoft Windows Server
- Windows
- Microsoft Exchange
- SAN
- Azure
- Operating Systems
- Dns
About Company
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses. ... The company focuses on the optimisation of its customers' business proc ... View more
