Operator Account Support

Glasgow - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The post is based in Transport Scotlands Bus Concessionary and Active Travel (BCAT) Directorate.

The Operator Account Support has an important role in the Unit ensuring the accurate input of manual claim data from operators in relation to all schemes and grants we administer and monitoring the level of transactions for their operators escalating any issues.

They will also be responsible for the input of NSG claims to our payments system and following up with operators on any queries in relation to the claims. The role holder will work closely with Operators and team members on the collection and input of Fare tables provided by operators to the payment system ensuring their accuracy and recency.

Monitoring and managing all mailboxes for operator enquiries and receipt of manual claims as well as other ad-hoc duties will also be undertaken by the role holder.

They will report directly to the Operator Account Validator and their responsibilities include working within a payment processing environment and engaging with both internal and external stakeholders across a variety of tasks.

Responsibilities

Ensuring efficient back of house services working across enabling functions.
Providing efficient effective and proactive support to a team.
Proactive diary and inbox management and travel booking.
Organising and preparing meetings and events prioritising tasks and coordinating activity.

Responsibilities

Success profile

Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on.

Technical / Professional Skills:

Data and Insight - Awareness

You can find out more about the skills required here: ODP Competency Framework

Behaviours:

Communicating and Influencing - Level 1
Managing a quality service - Level 1
Working together - Level 1
Delivering at pace - Level 1

You can find out more about Success Profiles here: Success profiles: candidate guide -

How to apply

Apply online providing a CV and Supporting Statement of no more than 1500 words which provides evidence of how you meet the skills experience and behaviours listed in the Success Profile above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of an interview and excel assessment.

Assessments are scheduled for w/c 8th December however this may be subject to change.

If you require any further information on the post please contact Elinor Ross -

Qualifications

About us

Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment.

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. You are expected to be office based twice per week pro rata.

Location

This post is based in Glasgow 177 Bothwell Street G2 7ER.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website or read about the different levels of security checks in our Candidate Guide.

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversityand how we offer and support recruitment adjustmentsfor anyone who needs them.

Further information

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guidefor further information on our recruitment and application processes.

Apply Before: 30th November 2025 (23:59) - This role is open to internal candidates OGD and Common Citizenship organisations only.

DescriptionThe post is based in Transport Scotlands Bus Concessionary and Active Travel (BCAT) Directorate.The Operator Account Support has an important role in the Unit ensuring the accurate input of manual claim data from operators in relation to all schemes and grants we administer and monitoring...

Description

The post is based in Transport Scotlands Bus Concessionary and Active Travel (BCAT) Directorate.

Monitoring and managing all mailboxes for operator enquiries and receipt of manual claims as well as other ad-hoc duties will also be undertaken by the role holder.

Responsibilities

Ensuring efficient back of house services working across enabling functions.
Providing efficient effective and proactive support to a team.
Proactive diary and inbox management and travel booking.
Organising and preparing meetings and events prioritising tasks and coordinating activity.

Responsibilities

Success profile

Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed on.

Technical / Professional Skills:

Data and Insight - Awareness

You can find out more about the skills required here: ODP Competency Framework

Behaviours:

Communicating and Influencing - Level 1
Managing a quality service - Level 1
Working together - Level 1
Delivering at pace - Level 1

You can find out more about Success Profiles here: Success profiles: candidate guide -

How to apply

Apply online providing a CV and Supporting Statement of no more than 1500 words which provides evidence of how you meet the skills experience and behaviours listed in the Success Profile above.

Please see ourcandidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment this will consist of an interview and excel assessment.

Assessments are scheduled for w/c 8th December however this may be subject to change.

If you require any further information on the post please contact Elinor Ross -

Qualifications

About us

Our staff are part of the UK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. You are expected to be office based twice per week pro rata.

Location

This post is based in Glasgow 177 Bothwell Street G2 7ER.

Security checks

You can find out more about BPSS on the UK Government website or read about the different levels of security checks in our Candidate Guide.

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversityand how we offer and support recruitment adjustmentsfor anyone who needs them.

Further information

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guidefor further information on our recruitment and application processes.

Apply Before: 30th November 2025 (23:59) - This role is open to internal candidates OGD and Common Citizenship organisations only.