Community Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Welcome to the video first world

From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.

Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now.

Meet Synthesia

Were on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Read stories from happy customers and what 1200 people say on G2.

In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.

About the role

This isnot a social media role.

As Synthesias Community Manager Youll architect and run Synthesias customer community to help customers help each other. Youll operate our community OS on produce short Synthesia-made videos and turn feedback into shipped improvements. Clear programs. Real outcomes.

What youll be doing

1 Operate the community OS: Run the rhythm: weekly prompts 12 events/week (webinars/AMAs/roundtables) monthly challenges and release updates. Be the steady facilitator community members rely on.
2 Build a Champion program: Identify and activate power users. Enable member-led sessions answers and how-tos; recognise contributions and grow a durable leader pipeline.
3 Create learning content (in Synthesia): Ship 2 micro-videos/month (tips use cases spotlights) plus crisp recaps and member stories. Keep an editorial calendar aligned to learning goals and releases (with Academy/Product).
4 Instrument metrics & prove ROI: Track activation time-to-first-contribution contributor ratio event repeat/retention champion pipeline health. Partner with CS Ops/RevOps to link community activity to adoption retention and expansion.
5 Partner across Synthesia: Work with Customer Success Product Academy Support Marketing to amplify stories deflect support where appropriate and channel insights into roadmaps and content.

Who You Are

A hands-on builder. You design programs not just posts. You automate what repeats and scale through members.
Customer-obsessed. You speak L&D and turn product workflows into bite-size practical guidance.
Iterative & resilient. You test learn and ship (ideally fast)
A confident facilitator. Comfortable on camera and live with customers interviews and AMAs.
Data-literate. You define KPIs build scrappy dashboards and adjust based on evidence.

Must-Haves...

35 years in community customer education or enablement at B2B SaaS/tech with owned programs and measurable outcomes.
Content skills: script and produce short video explainers (ideally in Synthesia or similar) and write concise recaps/spotlights.
Program/ops mindset: onboarding flows leader programs calendars dashboards plus smart automation.
L&D fluency & facilitation: adult learning basics; engaging live delivery.
Data-driven: KPI definition instrumenting reporting.

Bonus Points...

Tools: Synthesia / / Slack / Planhat / Salesforce / Hubspot/Canva / Figma.
Background in video/AI learning content or customer advocacy.

PS: If youre a community builder who loves making short videos and enabling others to shine we want to hear from you even if you dont tick every box.
PPS: Again if you dont meet every criteria but have the building blocks or passion to develop in these areas we still want to hear from you!

At Synthesia we expect everyone to

Put the Customer First
Own it & Go Direct
Be Fast & Experimental
Make the Journey Fun

You can read more about this in ourpublic Notion page.

Benefits:

In addition to being a part of a great team working in a fun and innovative environment we offer...

A hybrid setting where you can work from our London office in Regents place.
A competitive salary stock options in our fast-growing Series D start-up.
Paid parental leave entitling primary caregivers to 16 weeks of full pay and secondary 5 weeks of full pay
25 days of annual leave public holidays in the country where you are based.
Cycle to work scheme (London).
Regular socials.
Private Medical Insurance (Medical History Disregarded basis) including mental health support dental & vision cashback and gym discounts. (UK)
A generous referral scheme.
Pension contribution/salary sacrifice.
Work from home set up.
A huge opportunity for career growth as youll help shape a market-defining product.

Required Experience:

Welcome to the video first worldFrom your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out our brand video.Despite the c...