Night Auditor
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Job Location:
Stockbridge, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview:
As Audit you will be the first point of contact for our guests ensuring they receive a warm welcome and exceptional service throughout their stay. You will play a crucial role in creating a positive and memorable experience for every guest assisting them with their needs and ensuring smooth internal operations.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify credit card data
- Register guests collecting necessary information
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
- Inspect rooms and common areas and enforce rules
- Ensure quiet hours are enforced
- Assist all guest inquiries or maintenance issues that may arise overnight
- Confirm group reservations and arrange personalized services
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
- Cross-train other departments including breakfast and laundry
- Assist managers with daily duties
- Support your team
- Work to ensure every stay is a GREAT stay!
Qualifications:
- Excellent communication and interpersonal skills.
- Customer-focused with a passion for providing exceptional service.
- Strong problem-solving abilities and attention to detail.
- Organizational skills.
- Desire to learn and grow.
- Ability to work in a fast-paced environment.
- Flexible schedule ability to work holidays nights and weekends.
- Computer proficiency and experience with hotel management software is a plus.
- Previous hotel front desk or customer service experience preferred.
Benefits:
- Competitive pay.
- Employee discounts on hotel stays within the brand.
- Paid on-the-job training.
- Ongoing training and development opportunities.
- Opportunities for growth within the Hotel Industry.
- Friendly and supportive team environment.
How to Apply:
If you are a dedicated individual with a passion for hospitality and a commitment to excellence we want to hear from you! To apply please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Be part of a team that values exceptional service and guest satisfaction. We look forward to welcoming you to our family!
Job Type: Part-time
Benefits:
- Employee discount
- Flexible schedule
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
Our Everhome Suites in Stockbridge, GA is seeking a talented General Manager to lead our team. We take pride in providing exceptional guest experiences and cr...
