Account Manager

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

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Position Overview:

The Account Manager in our Mission-Driven Organization is a driving force behind client success and revenue growth.Managing a dedicated client baseyou willbe responsible forleadingexistingclients through a software solution upgrade/migration sales process.collaboratively design and execute a strategic plan to successfully upgrade each client and drive revenue.

This individual willjoinan elite team of sales professionals who are intellectually curious act as consultativeadvisorsand are results driven.The Account Manager is empowered to lead their business andis responsible forboth revenue retention and expansion (net new revenue) via an upsell and cross-sell motion. This position requires a strong focus on planning operational excellence communications and solution-selling.

Role andResponsibilities:

• Performsales activitiesfromclientoutreach toproduct demonstrationsandwebinarstosalesmeetings culminating in closingdeals
• Conductsales via aconsultative advisor approach byutilizingChallengerGap Sales andCommand of the Messagesales methodologies
• Effectively position the benefits and positive outcomes of upgrading to new software solutions
• Lead with a disciplined sales process and management resulting in a predictable sales engine
• Exceed targets for client upgrades revenue retention and expansion sales
• Establish expertise in Diligent products and our clients organization and business
• Maintain in-depth understanding of competitive conditions industry practices market opportunities and partner requirements
• Work closely with key stakeholders to evaluate business needs and foster innovation
• Provide constant feedback on product design marketing and customer/market behaviors to support our innovation and delivery of leading solutions and experiences for our customers
• Leverage company resources and collaborate with cross-functional teams to continually drive performance and success

Knowledge Skills&Experience:

• Excellent communication and interpersonal skills includingverbal and written
• Ability to effectively interact and lead discussions via phone video and in-person
• Excellent formal presentation skills before small and large groups
• Excellent sales account management and customer relationship management skills
• Proven track record of consistently exceeding defined sales targets
• Successful client-facing new logo or expansion sales background within SaaS industry
• Excellent organizational and time management skills
• Highly motivated self-driven and results oriented
• Strong analytical problem solving and conceptual skills
• Ability to prioritize organize and focus on results in a fast-paced environment
• Estimated travel of 25-40% required for business meetings client meetings and/or conferences
• Proficient with Microsoft Office Suite and Salesforce
• Ability to quickly upskill in product and feature knowledge in order to project sales credibility

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}