Customer Service Manager – Logistics Services
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Customer Service Manager is responsible for leading and managing the day-to-day operations of the Customer Service team at JST Logistics.
Main Responsibilities:
- Oversee communication between team members account managers and customer contacts.
- Ensure customer satisfaction through regular meetings and participation in business reviews.
- Collaborate with logistics coordinators and account managers to deliver a premium customer service experience both internally and externally.
- Maintain regular communication with customers and internal departments to meet and exceed customer service standards.
- Work with the Quality Manager and customers to develop and implement Standard Operating Procedures (SOPs).
- Partner with the Carrier Relations Manager to laun
- Oversee communication between team members account managers and customer contacts.
- Ensure customer satisfaction through regular meetings and participation in business reviews.
- Collaborate with logistics coordinators and account managers to deliver a premium customer service experience both internally and externally.
- Maintain regular communication with customers and internal departments to meet and exceed customer service standards.
- Work with the Quality Manager and customers to develop and implement Standard Operating Procedures (SOPs).
- Partner with the Carrier Relations Manager to launch and follow up with new customers.
- Monitor service failures and manage corrective action processes according to established procedures.
- Provide timely and accurate information to the team to align with customer expectations regarding transit times on-time pickups and deliveries tracking and KPIs.
- Offer coaching training and development opportunities to enhance team performance and morale.
- Promote company goals by fostering a positive and motivating work environment.
- Conduct regular business reviews using analytics to identify growth opportunities.
- Perform performance reviews evaluations and disciplinary actions for customer service team members.
- Identify and resolve problems early and proactively seek ways to prevent issues.
Other Responsibilities:
- Assist in the hiring process.
Qualifications:
- Bilingual in English and Spanish (required).
- Minimum of 3 years experience in Transportation/Logistics and at least 1 year in a supervisory role.
- Knowledge of AS400 and McLeod systems (preferred).
- Familiarity with CTPAT standards.
- Proficient with computers and relevant software applications.
- Excellent organizational and time management skills.
- Strong interpersonal and management skills.
- Excellent communication skills with strong problem-solving aptitude.
Experience:
- Bachelors degree plus 3 years of experience in logistics is required or
- 5 years of equivalent experience in the Logistics/Transportation industry.
Location: Monterrey NL
Job Type: Full-time with full benefits
Salary: Competitive based on market standards and candidates experience
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
HQ Platinum nace como una división de Human Quality enfocada en el servicio de headhunting creada para conectar personal de altos niveles en posiciones específicas solicitadas por nuestros clientes.
