Service Desk Level 1 Analyst (Remote) Mexico
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Join DYOPATH as a Service Desk Level 1 Analyst
Are you passionate about helping people solve tech challenges and keeping their day running smoothly
DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving thrives in a fast-paced environment and is committed to delivering exceptional customer service.
Why Youll Love Working Here
Purpose with Passion Join a company whose L.O.V.E. philosophyLiving Our Values Every Dayturns everyday work into meaningful impact.
Grow & Thrive From certifications to career paths DYOPATH invests in your ongoing development.
Award-Winning Culture Known for outstanding IT service we bring the same dedication internally: toward each other.
Fun & Respectful Teamwork Collaborative upbeat environments where achievements are celebrated!
Awesome Benefits
Medical Dental & Vision Coverage
Life Insurance
401(k) with company match
Plus You Pick a Day paid holiday
FSA & HSA options
Pet Insurance (because pets are family!)
and much more!
Full benefits overview at Overview
Schedule: 1st Shift Flexible Start
Pay Rate: 16800 MXN
Your Mission as a Service Desk Level 1 Analyst
- Be the first point of contact for technical support via phone email and chat.
- Troubleshoot and resolve issues with desktops laptops printers mobile devices software and networks.
- Log all interactions in the ticketing system and escalate when needed.
- Ensure timely and accurate resolution of issues while delivering exceptional customer service.
- Follow up with users to confirm satisfaction.
- Invest in yourself: pursue training certifications and ongoing learning.
- Participate in special projects that enhance service delivery.
What You Bring to the Team
Education & Certifications
- High school diploma or equivalent required; Associate or Bachelors degree in Computer Science or related field preferred.
- Professional certifications (or working toward):
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
Experience & Skills
- 12 years in a technical support role preferably in a service desk environment.
- Strong customer service skills with the ability to explain technical solutions clearly.
- Proficiency in Windows OS Microsoft Office suite and basic network troubleshooting.
- Familiarity with ITIL or similar service frameworks a plus.
- Ability to work independently and collaboratively.
- Excellent problem-solving and multitasking skills.
Why This Role Rocks
As a Service Desk Level 1 Analyst youll be the hero who keeps users productive and happy. Youll learn grow and become a vital part of a team that values your contributions and invests in your future.
Ready to Kickstart Your IT Career
If youre excited to make a real difference and love solving tech puzzles in a team-first culture DYOPATH wants you! Apply now to become our next Service Desk Level 1 Analyst
This role is open to applicants in Mexico only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Key Skills
- Cluster
- IT
- B2C
- Key Account
- AutoCAD Drafting
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
