Microsoft 365 Support Administrator

Company:

Number of Openings:

Worker Type:

Position Overview:

Job Description:

Major Job Responsibilities:

• Provide strategic guidance to optimize delivery of Finnings M365 configurations globally. Liaise with regional IT infrastructure teams to unify service architecture.

• Create documentation and support procedures for projects that utilize M365.

• Provide functional and technical M365 and SharePoint support to the business community.

• Monitor ServiceNow ticket queues and provide timely support

• Analyze the design and assist in the implementation of new technologies that integrate or inter-operate with M365 features. Ensure 3rd party products are integrated optimally with core infrastructure items. Proactively investigate new feature sets within the M365 and SharePoint product offering emerging technologies

• Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountability and remedy any concerns raised.

Must-Have Skills:

• A minimum of 3 years of experience operating in a help desk environment and supporting and troubleshooting M365

• Experience with Active Directory Azure Active Directory and M365 Admin platforms

• 3 years experience administering M365 tenants

• Minimum 3 years experience working collaboratively with other developers technical analysts vendor partners business and operational staff

• 3 years of experience in the development of business requirements and translating those business needs into functional and technical requirements

• At least 3 years of experience administrating SharePoint Online M365 platform (e.g. Teams Power Platform OneDrive Outlook etc.)

• 4 year technical degree in an IT related field

Nice-To-Have Skills (Not Mandatory):

• MS Copilot application knowledge and functional User proficiency

• Experience with other related applications like PowerShell and Sharegate

• Organizational change management and project management experience

• Previous experience implementing DLP (Data Loss Prevention) & RMS (Rights Management Services) policies is an asset

• Solid understanding of ITIL (Information Technology Infrastructure Library) change management processes.

• Speaking and writing Spanish is an asset but not required.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.