IT Support Engineer I, IT Support Engineer I, OTS

Revolutionize Global Operations with Amazon OTS

At Amazons core lies our Operations team renowned for delivering excellence at unprecedented speed and scale. Every day our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation providing 24/7 IT support to keep our worldwide network running seamlessly.

Your Role as IT Support Engineer I

Join us in shaping the future of e-commerce technology. As an IT Support Engineer I youll:

Deploy innovative technical solutions across regional facilities
Provide expert support for hardware operating systems and enterprise applications
Think creatively to solve unique challenges beyond standard procedures
Collaborate with global teams to maintain and improve our technology infrastructure
Drive operational excellence through hands-on problem-solving

Why Amazon OTS

We offer more than just a job:

Competitive salary and comprehensive benefits from day one
Healthcare coverage that starts immediately
Casual practical work environment (yes jeans and t-shirts are welcome!)
Opportunity to work with cutting-edge technology
Career growth in a dynamic global environment

Join our team of problem-solvers who take pride in powering the worlds most customer-centric company.

Help us write the next chapter in Amazons technological evolution.

Key job responsibilities
Key Responsibilities:

Technical Operations
Drive network excellence through advanced engineering infrastructure management and systems administration
Maintain critical systems uptime and performance during operational hours
Execute local technical projects from conception to completion

Problem-Solving & Process Improvement
Conduct root cause analysis to resolve operational challenges
Design and implement efficient IT solutions and processes
Develop and maintain technical documentation and standard procedures

Customer Support & Collaboration
Partner with leadership and teams to enhance IT infrastructure
Provide expert technical support across multiple facilities
Deliver remote assistance to distributed teams
Travel within region to support on-site needs as required

This position combines hands-on technical expertise with strategic problem-solving to ensure seamless operations across our network of facilities. The ideal candidate thrives in a dynamic environment and is passionate about delivering innovative IT solutions.

- 1 years of Windows Server technologies: AD DFS Print Services SCCM experience
- 2 years of troubleshooting in a multi-user high availability environment experience
- 2 years of networking (such as DNS DHCP SSL OSI Model and TCP/IP) experience
- 2 years of corporate setting Windows Mac or Linux Operating systems support experience
- 2 years of supporting and maintaining a corporate network environment experience
- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in project management including resource planning managing schedules reporting project status and prioritizing own tasks and those of other team members for multiple projects

- 2 years of computer networking experience
- Bachelors degree in IT computer science or equivalent
- PMP Certification

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.