ID & Access Management (Info. Tech. 2)

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health human and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What Youll Do

As an Identity and Access Management Information Technologist 2 you will support all internal and external users including JFS users and County users. This position will act as a lead among a team of Information Technologists 1 by helping identify high priority or specialized service this role you will interact with a wide variety of customers departments and teams.

Typical duties include but are not limited to:

• Assist users experience ID and Access problems and difficulties
• Identify issues and enter tickets to appropriate departments for resolution
• Identify potential fraud situations
• Track status of active issues
• Organize and prioritize tickets and ensure service level agreements are met
• Compile results summarize information and report to management
• Ensure best practices are followed maintain proper documentation

Schedule:Full-time

Hours:Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel:Occasional travel within the state of Ohio.

PN(s): 209949

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact

Selection Priority Notice

Current employees of ODJFS in theOCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internalOCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Sponsorship/H-1B information

This positionis not eligible for sponsorship.

The ideal candidate at minimum must have the following:

OPTION 1:

• 18 months experience in any combination of the following: Computers and/or telecommunications software and/or hardware applications support products projects or databases for small scale systems OR programs/pieces of larger systems.
  

AND

• 12 months of combined work experience as specified by the agency position description & job posting.

Option 2:

• Completion of associate core program in Computer Science or Information Systems

AND

• 12 months of combined work experience as specified by the agency position description & job posting.
  
  Or
  
• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios OCSEA Pay Schedule Pay Range 32. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $30.55 per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.