Customer Account Rep I Service Provider

Duncan, SC - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Responsibilities

Manages customer inquiries quotes and orders under the supervision of the Customer Experience Manager.
Responds to customer inquiries regarding products pricing availability and order management.
Preparation of timely and accurate quotes utilizing AFLs resources (website catalogs as well as application engineers/PLMs when necessary).
Works closely with the Order Entry teams to ensure efficient processing.
Supports CARs at higher levels by learning and assisting with escalation cases.
Develops a foundational understanding of business unit processes and pricing controls.
Maintains accurate records of transactions and communications.
Logs and processes customer complaints actively participating in problem resolution by identifying issues and assisting in the implementation of corrective actions.
Manages Return Material Authorization (RMA) request. Including obtaining facts obtaining decision to accept or reject request creating/issuing RMA monitoring RMA and all required communications involved to include expedites replacement orders as required.
Supports resolution of Accounts Receivable issues with customers. Includes determining why customer has deducted or not paid assessing if there is a valid basis and determining whether collection or credit is appropriate. Working with Customer Service Manager (CSM) and/or Supervisor Regional Sales Manager (RSM) and Commercial Managers as part of the escalation process to reach a resolution.
Monitors customer accounts:includes understanding issues trends and general healthiness of the customer-supplier relationship to assist the organization (sales agents RSM customer service and product line managers) in the service and support of our customers.
Understands adheres to and promotes the environmental health & safety policies and complies with AFL business Policies and Procedure.

Personal Qualities

Interpersonal skills must have a good command of the English language both written and verbal in order to communicate with both internal and external customers.
Initiative - self-starter with the ability to execute a given set of projects from start to finish in an efficient and timely manner.
Multitasker ability to juggle multiple tasks without losing sight of the details.
Team player ability to take direction comfortable in a cross-functional multi-cultural environment.
Detail oriented to ensure accuracy of order processing and quotations.

Qualifications

1-3 customer service/account management experience preferred will consider otherwise qualified candidates that have demonstrated initiative and desire to grow.
Intermediate user of MS Office required.
Experience with Oracle and/or customer relationship management software preferred.

Working Conditions

Normal office environment.

ResponsibilitiesManages customer inquiries quotes and orders under the supervision of the Customer Experience Manager.Responds to customer inquiries regarding products pricing availability and order management.Preparation of timely and accurate quotes utilizing AFLs resources (website catalogs as we...

Responsibilities

Manages customer inquiries quotes and orders under the supervision of the Customer Experience Manager.
Responds to customer inquiries regarding products pricing availability and order management.
Preparation of timely and accurate quotes utilizing AFLs resources (website catalogs as well as application engineers/PLMs when necessary).
Works closely with the Order Entry teams to ensure efficient processing.
Supports CARs at higher levels by learning and assisting with escalation cases.
Develops a foundational understanding of business unit processes and pricing controls.
Maintains accurate records of transactions and communications.
Logs and processes customer complaints actively participating in problem resolution by identifying issues and assisting in the implementation of corrective actions.
Manages Return Material Authorization (RMA) request. Including obtaining facts obtaining decision to accept or reject request creating/issuing RMA monitoring RMA and all required communications involved to include expedites replacement orders as required.
Supports resolution of Accounts Receivable issues with customers. Includes determining why customer has deducted or not paid assessing if there is a valid basis and determining whether collection or credit is appropriate. Working with Customer Service Manager (CSM) and/or Supervisor Regional Sales Manager (RSM) and Commercial Managers as part of the escalation process to reach a resolution.
Monitors customer accounts:includes understanding issues trends and general healthiness of the customer-supplier relationship to assist the organization (sales agents RSM customer service and product line managers) in the service and support of our customers.
Understands adheres to and promotes the environmental health & safety policies and complies with AFL business Policies and Procedure.

Personal Qualities

Interpersonal skills must have a good command of the English language both written and verbal in order to communicate with both internal and external customers.
Initiative - self-starter with the ability to execute a given set of projects from start to finish in an efficient and timely manner.
Multitasker ability to juggle multiple tasks without losing sight of the details.
Team player ability to take direction comfortable in a cross-functional multi-cultural environment.
Detail oriented to ensure accuracy of order processing and quotations.

Qualifications

1-3 customer service/account management experience preferred will consider otherwise qualified candidates that have demonstrated initiative and desire to grow.
Intermediate user of MS Office required.
Experience with Oracle and/or customer relationship management software preferred.

Working Conditions

Normal office environment.

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

AFL

AFL is a leading provider of fiber optic solutions for broadband networks, data centers, energy infrastructure, and other applications. We offer a wide range of products and services, including fiber optic cable, connectivity, fusion splicers, test and inspection equipment, and more. ... View more

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