Control Tower Operator & Customer Service
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Cargo-Partner is seeking for a highly analytical detail-oriented and communication-driven Control Tower Operator & Data Quality to join our team. This role is essential to ensuring efficient operational execution timely shipment handling and excellent customer service through proactive coordination and data-driven decision-making.
Responsibilities
- Supervise analyze and identify root causes of data quality issues within the systems implementing corrective and improvement actions.
- Monitor shipments in real time from cargo-ready date to departure ensuring timely and efficient logistics execution in line with customer expectations.
- Prepare and continuously update operational and performance reports to support data-driven decision-making and proactive problem resolution.
- Verify that booking confirmations and shipment details meet required transit times conditions and customer specifications; coordinate alternatives when space or carrier issues arise.
- Ensure origin offices record accurate and complete data in the systems maintaining up-to-date shipment statuses.
- Collaborate closely with origin offices control agents and vendors to anticipate and resolve potential delays or issues before they impact operations.
- Serve as the main point of contact between the customer origin offices and the control agent ensuring clear timely and effective communication.
- Organize regular meetings with customers to review performance metrics analyze delays anticipate scenarios and present operational updates.
- Use data analysis to identify performance trends drive process improvements and strengthen communication among all stakeholders.
- Build and maintain strong long-term relationships with customers vendors and internal teams to ensure smooth coordination and high-quality service.
Requirements
- Experience in logistics operations freight forwarding or similar roles.
- Proficiency with data analysis tools and logistics management platforms Cargo-Wise experience preferred.
- Strong communication problem-solving and collaborative skills.
- Detail-oriented with an analytical mindset.
- Intermediate to advanced English proficiency (preferred).
If you are a proactive data-driven professional looking to grow within a global logistics organization we invite you to apply and become part of the Cargo-Partner team.
Your expertise can make a meaningful impact on our operations and contribute to delivering exceptional service to our customers. We look forward to reviewing your application.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
cargo-partner is a dynamically growing, midsized specialist for transportation and integrated logistics with particular strength in oversea’s solutions.
