Front Office Assistant

Job Summary:
Responsible for the front office duties in support of all medical practices as assigned utilizing the five (5) Simply Better steps with every patient and team member interaction.
Job Responsibilities:
-Must have the ability skill-set qualifications education and licensure (if applicable) for all the responsibilities required for position.
-Must excel in communication (written and verbal) customer service and can work independently or as part of a team.
-Must excel in prioritization organization and multi-tasking while demonstrating attention to detail and follow through.
-Can problem solve to logical conclusion demonstrate initiative and is responsible.
-Greet connect and be an extraordinary host for each patient at arrival and departure/check-out at facility.
-Be at work and be on time.
-Follow company policies procedures and directives.
-Interact in a positive and constructive manner.
-Prioritize and multitask.
-Ensure Pre-Arrival patient process is complete.
-Assist new patients with Patient Information Forms.
-Accurately verify patient registration data. Verify insurance eligibility prior to patient visit collect and receipt payments accurately and follow through with all changes. Produce error-free batches which include counting and balancing in agreement with EHR.
-Maintain knowledge of insurance requirements including patient financial obligations.
-Demonstrate proficiency in computer management systems.
-Utilize computer scheduling functions using proper registration protocols with all new patients editing existing patient data and utilizing proper visit types.
-Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process arrived cancelled rescheduled and no-show appointments per protocol.
-Answer all calls within Three (3) rings. Screen and direct all incoming telephone calls in an efficient and professional manner.
-Monitor lobby for prolonged patient waiting by notifying appropriate party (patient/provider/nurse) when extended waiting time occurs. Notify management of patient issues.
-Ensure patient areas are safe clear and free from hazards.
-Identify improvement opportunities implement countermeasures and escalate to appropriate management resource as needed.
-Receive file sort and distribute all incoming and outgoing materials appropriately.
-Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
-Other duties as assigned.
Skills: Required Skills & Experience:
-Ability to communicate effectively in written and verbal form.
-Ability to deliver excellent customer service.
-Ability to work independently and collaboratively as part of a team.
-Ability to prioritize organize and multi-task while maintaining attention to detail and follow through.
-Ability to problem solve logically demonstrate initiative and take responsibility.
-Ability to demonstrate proficiency in computer management systems.
-Ability to utilize computer scheduling functions and registration protocols.
Preferred Skills & Experience:
-One (1) year of minimum of Customer Service in any field.
-Prior medical office experience.
Keywords:
Education: Required Education:
-High School graduate or equivalent.
Preferred Education:
-N/A
Required Certifications & Licensure:
-Current BLS for Health care provider.
Preferred Certifications & Licensure:
-Medical Terminology certificate.