South African Collections Business Partner

Responsibilities

Country Lead of the full Collections function including full oversight of SA Collections Shared Services Centre in Manila

Manage the collection of over $30 million Premium Receivables for South Africa.

Direct Reports (3) and overall staff (19) Shared Service centre team (16).

Works closely with Country Zonal Business leaders including CFO and Regional Stakeholders Shared Service Centers to ensure support of Policy services and Collections tasks across Commercial & Consumer Lines
Provides onsite management and decision making for South Africa
KPIs Monitoring ageing figures both value and item count
Manage and work closely with local office and the business to ensure all credit targets meet or exceed the requirements set by Corporate and Regional directives
Co-ordinate and manage bad debt (FAS5) provisions
Monitoring Goals & Objectives for the respective teams
Act as SME for South Africa/ AIGShared services
Work closely with SSC and ensure adherence to SLAs
Responsible for the maintenance of the Global Live Ledger/AR subledger
Responsible for all Receivables reporting for South Africa
Provide guidance on query management and remedial action in accordance with Receivables SLA
Support and implement ongoing Optimization initiatives
Represent Receivables on all business-related projects
Communicate with EMEA Receivables management on key objectives and business performance
Ensure adherence to all Compliance regulatory and SOX requirements

Governance Committees:
Credit Committee (Responsible)
AIG Outsourcing Committee (Participant)
Capital Management (Participant)
SAIA Premium Collections Forum (Participant)

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Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

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Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

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