Operations Agent

Durban - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Retail Store Monitoring & Reporting

Review all daily digital media submissions (e.g. videos) to verify promoter attendance and compliance.
Ensure all digital media is received and recorded before 09h00 daily for compliance checks.
Conduct deep-dive retail store performance analysis and escalate exceptions to Channel Heads or relevant individuals.

Operational Compliance & Insights

Use Retail Operations Centre checklists to monitor and report on:
- Attendance compliance
- Marketing execution
- Deal compliance
Identify opportunities to improve operational efficiency and provide recommendations.

Stakeholder Engagement & Communication

Assist in the training of new agents when required.
Support promoter upskilling by identifying knowledge gaps.

Requirements

The ability to effectively train Promoters
Energised & excited with the ability to create energy & excitement within Promotors.
Ability to work with little supervision.
Self-driven.
Good verbal and written communication skills.
Able to discern the material from the immaterial with respect to what is uncovered in findings.
Accustomed to tight deadlines and able to multi-task.
High degree of integrity.
Good listening and interpersonal skills.
Solid attention to detail.
Accurate reporting skills.
A good understanding of the Retail Channel business processes reporting and dashboards. .
Good understanding of Microsoft suite.
A particulary good understanding of Excel.

Education and Experience:

Matric
At least one-year direct selling experience
Experience engaging with multiple stakeholders.

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

Location

Durban

Required Experience:

Junior IC

DescriptionRetail Store Monitoring & ReportingReview all daily digital media submissions (e.g. videos) to verify promoter attendance and compliance.Ensure all digital media is received and recorded before 09h00 daily for compliance checks.Conduct deep-dive retail store performance analysis and escal...