Patient Financial Services Manager

Drive financial stewardship in healthcare billing and payments.

Join Our Team at Cuyuna Regional Medical Center

At Cuyuna Regional Medical Center (CRMC) were more than just a healthcare organization - were a community dedicated to making a meaningful impact. For more than 60 years weve been providing compassionate high-quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence innovation and putting people first - both our patients and our employees. Whether youre on the front lines of patient care or supporting operations behind the scenes youll find a culture of collaboration growth and respect. If youre looking for a career where your work truly matters we invite you to join us at CRMC and be part of something bigger.

A Day in the Life of a Patient Financial Services Manager

The Patient Financial Services Manager oversees all aspects of billing and payment operations within our healthcare system to ensure efficiency adherence to standards and alignment with organizational goals. This role involves rigorous management of administrative processes including maintaining office equipment and supervising office supplies while enforcing facility policies. The manager leads a team consisting of financial advisors data analysts and other billing staff fostering a cooperative environment to enhance overall team performance and productivity. Financial oversight is critical with tasks ranging from managing budgets to monitoring accounts receivable and ensuring accurate financial reporting. Furthermore this manager ensures compliance with regulatory standards and plays a key role in client relations effectively handling inquiries and resolving issues to maintain professional relationships.

About the Business Office Department

Financial Integrity Patient Focus What makes our Business Office truly special is the deep sense of connection dedication and longevity within our team. Our Team thrives on flexibility and the desire to learn knowing that every day presents new challenges. We embrace the evolving nature of our work with compassion and a commitment to problem-solving critical thinking and clear communication all aimed at ensuring the financial side of healthcare operates smoothly ethically and transparently. Our patients have placed their trust in us to meet their healthcare needs and we strive to manage their financial accounts with that same level of care and attention. Whether were processing claims managing reimbursements analyzing revenue cycles or training staff on financial policies every task we take on is done with a focus on fairness accuracy and efficiency. While many of us didnt initially set out for a career in healthcare finance weve discovered a profound sense of purpose in helping our patients through the financial aspect of their health journey. Providing them with the support guidance and clarity they need to navigate what can often feel like a complex and overwhelming process.

What makes our Business Office truly special is the deep sense of connection dedication and longevity within our team. Our Team thrives on flexibility and the desire to learn knowing that every day presents new challenges. We embrace the evolving nature of our work with compassion and a commitment to problem-solving critical thinking and clear communication all aimed at ensuring the financial side of healthcare operates smoothly ethically and transparently. Our patients have placed their trust in us to meet their healthcare needs and we strive to manage their financial accounts with that same level of care and attention. Whether were processing claims managing reimbursements analyzing revenue cycles or training staff on financial policies every task we take on is done with a focus on fairness accuracy and efficiency. While many of us didnt initially set out for a career in healthcare finance weve discovered a profound sense of purpose in helping our patients through the financial aspect of their health journey. Providing them with the support guidance and clarity they need to navigate what can often feel like a complex and overwhelming process.

Ideal Candidate (What will make you a great fit!)

• Strong leadership skills
• Problem-solving expertise
• Effective communicator
• Confident decision-maker
• Adaptable to change
• Detail-oriented

Education and Experience

Required

• Associates degree in Business Administration Office Management or related field -OR- three years of experience in a healthcare Business Office
• Prior supervisory experience
• Proficiency in Microsoft Office software and accounting software

Preferred

• Bachelors degree in Business Administration Office Management or related field

Compensation and Benefits