Customer Support Analyst
Share
Job Location:
Newport News, VA - USA
Monthly Salary:
$ 52000 - 94000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
Leidos is seeking a motivated and detail-oriented Customer Support Analyst to join our team supporting the ACCA5JI JINTACCS mission at our customer office in Langley this role you will be a key contributor to the team leveraging your experience with the DoD iSMART process and toolsets to provide critical technical assistance to users. Position requires a Current or Active DoD Secret security clearance.
Primary Responsibilities
Provide timely and effective help desk support to users of the iSMART process and government-designated software tool serving acquisition programs and other users.
Maintain and update toolset reference data ensuring it reflects current MIL-STD baselines by integrating Joint Multi-Tactical Data Link Configuration Control Board (JMTCCB) approved Interface Change Proposals (ICPs).
Conduct research and gather information to prepare essential mission-related materials including background papers staff studies talking papers and presentations as assigned.
Basic Qualifications
Bachelors degree in a technical field (e.g. Computer Science Engineering or Information Technology) and 2 or more years of relevant experience. Additional years of experience may be considered in lieu of degree.
Minimum of 2 years of experience with Microsoft SQL Server.
Current Security certification.
At least 2 years of experience with the iSMART process and associated toolsets.
Minimum of 1 year of experience with Tactical Data Link (TDL) networks and familiarity with applicable military standards (US Mil-Std188-220 and ).
Current or Active DoD Secret security clearance.
EIO2024
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
October 28 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $52000.00 - $94000.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
