IT Support Technician

EMPLOYMENT OPPORTUNITY

OPEN TO THE PUBLIC WITH PREFERENCE TO TH CITIZENS

Competition #:

IT Support Technician-Term

Department:Governance & Executive Operations

Location:TrondekHwechinOffices Dawson YT

Posting Date: November 13 2025

Standard Hours Bi-Weekly:75

Start Date: Immediately

End Date:One (1) year from start date withpossibleextension

Salary:Level 5 Step 1 ($2806.50 bi-weekly)

Closing Date 4:00pm (YST):November 26 2025

Under the direction of the Senior Information Advisor the position performs a variety of support duties to ensure smooth delivery of technology services. The incumbent willassistin the operation of computer hardware and software installation and will perform a broad range of customerassistance equipmentmaintenanceand repair. These tasks will include preparing and deploying user workstations providing support to staff on computer and printer related issues recordingworkand resolving issues in the TH helpdesk systemassistinginpurchasingand maintaining TH Government IT inventory contribute to staff knowledge base website and preparing network cabling.The position will exercise judgement and creativity in selecting and applying procedures correctly anddetermineswhen to refer problems to supervisor.

An Eligibility List may beestablishedfrom this competition the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time permanent part-time temporary full-time temporary part-time termor auxiliary on-call vacancies within the same department and classification based on the organizational needs by going the next highest ranked candidate until the eligibility list expires.

If this opportunity interests you pleasesubmitacover letter&resumeclearlydemonstratingthe qualifications below asselectionfor further consideration will be based solelyon the information you provide. Applications will not be accepted without a cover letterandresume.

EssentialQualifications:

• Completion of Grade 12 supplemented by a diploma orcoursework focusing on computer systems and technical support to users on computing issues. An equivalent combination of experienceeducationand skills may be considered.

• Experience providing IT Customer support.

• Knowledge of personal computers and end user software applications.

• Understanding ofdata processing and networking principles.

• Mechanical aptitude to perform routine workstation server and network hardware/software preventative and maintenance activities.

• Knowledge of networking technology including software hardware operating systems and industry standards.

• Knowledge of TCP/IP based networks.

• Ability to relay technical concepts to non-technical users inlanguagethat is easy to understand and resolves their original IT concerns or issues appropriately.

Conditions of Employment:

• Criminal Record Check with Vulnerable Sector Screening.

• Class 5 Drivers License with clear drivers abstract.

• Standard First Aid Certification

• TH101 Cultural Awareness training.

A detailed job description is available uponrequest.

Apply online at: Send inquiries to:

Physical Location: 1242 Front Street Dawson City Yukon

We thank all applicants but only those selected for further consideration will be contacted.

To work together to speak with one voice and to serveTrondëkHwëchinCitizens

inthe pursuit of a strong healthy and united future.

Required Experience:

IC