Technical Support Representative

Rfnow

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profile Job Location:

Virden - Canada

profile Hourly Salary: $ 21 - 24
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

Exciting Career Opportunity atRFNOW Technical Support Representative
Location: Remote or Virden MB
Employment Type: Full-time


Are you a tech-savvy problemsolver who enjoys helping people RFNOW is looking for a Technical SupportRepresentative to join our team! this role offers the chance to provideexpert assistance to our valued internet subscribers and make a real impactevery day.


What Youll Do:

  • Respond to customer inquiries via phone email and chat about internet connectivity problems.
  • Diagnose and troubleshoot a wide range of technical issues related to internet service including network configuration modem/router setup and Wi-Fi connectivity.
  • Walk customers through step-by-step solutions to resolve their internet-related problems.
  • Configure and troubleshoot email clients and assist with email-related issues.
  • Perform remote diagnostics and repairs on customer equipment when possible.
  • Send complex technical issues to our internal teams for backup.
  • Maintain accurate records of customer interactions and technical solutions in our ticketing system.
  • Stay up to date with the latest internet technologies and ISP services.
  • Provide information about ISP products and services to customers.

What You Bring:

  • Proven experience in technical support preferably in an ISP or telecommunications environment.
  • Strong knowledge of internet protocols networking concepts and troubleshooting methodologies.
  • Familiarity with various operating systems (Windows macOS Linux) and mobile platforms. Experience with remote desktop applications and help desk software.
  • Excellent problem-solving and analytical skills.
  • Outstanding verbal and written communication abilities.
  • Patient and empathetic approach to customer service.
  • Ability to explain complex technical concepts in simple terms.
  • Flexibility to work in shifts including evenings weekends and holidays.

Preferred Qualifications:

  • Associates degree in information technology Computer Science or related field; Bachelors degree preferred.
  • Relevant technical certifications (e.g. CompTIA Network CCNA).
  • Experience with VOIP IPTV and fiber optic internet technologies.

Join a team that valuesinnovation customer service excellence and continuous learning. At RFNOWevery connection mattersespecially the ones we make with our customers and ourteam.

Why Join RFNOW

  • Competitive salary and benefits package
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services

If interestedplease visit the careers page of our website at Inc. is an equal-opportunityemployer. We welcome applications from people from all backgrounds andcapabilities. Applicants are welcome to request necessary accommodationsthroughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successfuldynamic organization with opportunities to grow and specialize in a number ofareas within the field of technology and construction including broadbandwireless communication fibre optics network architecture/maintenance directionaldrilling cable plowing line locating tower building residential andcommercial service connections and heavy equipment operation and more at


Required Experience:

Unclear Seniority

Exciting Career Opportunity atRFNOW Technical Support RepresentativeLocation: Remote or Virden MBEmployment Type: Full-timeAre you a tech-savvy problemsolver who enjoys helping people RFNOW is looking for a Technical SupportRepresentative to join our team! this role offers the chance to provideexpe...
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Key Skills

  • Dhcp
  • SQL
  • Active Directory
  • VOIP
  • VMware
  • Customer Service
  • Windows
  • Trouble Shooting
  • Java
  • VPN
  • Sharepiont
  • hardware
  • Dns
  • Technical Support
  • Software Applications

About Company

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Network Operation Center and Tower Support RFNOW Inc. is seeking applications from motivated individuals interested in joining our growing Technical...

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