Technical Support Representative
Share
Job Location:
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Exciting Career Opportunity atRFNOW Technical Support Representative
Location: Remote or Virden MB
Employment Type: Full-time
Are you a tech-savvy problemsolver who enjoys helping people RFNOW is looking for a Technical SupportRepresentative to join our team! this role offers the chance to provideexpert assistance to our valued internet subscribers and make a real impactevery day.
What Youll Do:
- Respond to customer inquiries via phone email and chat about internet connectivity problems.
- Diagnose and troubleshoot a wide range of technical issues related to internet service including network configuration modem/router setup and Wi-Fi connectivity.
- Walk customers through step-by-step solutions to resolve their internet-related problems.
- Configure and troubleshoot email clients and assist with email-related issues.
- Perform remote diagnostics and repairs on customer equipment when possible.
- Send complex technical issues to our internal teams for backup.
- Maintain accurate records of customer interactions and technical solutions in our ticketing system.
- Stay up to date with the latest internet technologies and ISP services.
- Provide information about ISP products and services to customers.
What You Bring:
- Proven experience in technical support preferably in an ISP or telecommunications environment.
- Strong knowledge of internet protocols networking concepts and troubleshooting methodologies.
- Familiarity with various operating systems (Windows macOS Linux) and mobile platforms. Experience with remote desktop applications and help desk software.
- Excellent problem-solving and analytical skills.
- Outstanding verbal and written communication abilities.
- Patient and empathetic approach to customer service.
- Ability to explain complex technical concepts in simple terms.
- Flexibility to work in shifts including evenings weekends and holidays.
Preferred Qualifications:
- Associates degree in information technology Computer Science or related field; Bachelors degree preferred.
- Relevant technical certifications (e.g. CompTIA Network CCNA).
- Experience with VOIP IPTV and fiber optic internet technologies.
Join a team that valuesinnovation customer service excellence and continuous learning. At RFNOWevery connection mattersespecially the ones we make with our customers and ourteam.
Why Join RFNOW
- Competitive salary and benefits package
- Opportunities for professional growth and career advancement
- Collaborative and supportive work environment
- The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services
If interestedplease visit the careers page of our website at Inc. is an equal-opportunityemployer. We welcome applications from people from all backgrounds andcapabilities. Applicants are welcome to request necessary accommodationsthroughout our employment process.
About RFNOW Inc.
RFNOW Inc. is a successfuldynamic organization with opportunities to grow and specialize in a number ofareas within the field of technology and construction including broadbandwireless communication fibre optics network architecture/maintenance directionaldrilling cable plowing line locating tower building residential andcommercial service connections and heavy equipment operation and more at
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Network Operation Center and Tower Support RFNOW Inc. is seeking applications from motivated individuals interested in joining our growing Technical...
