CRM Account Manager (mfdiv)

This is a 12 month fixed term contract. Internally the role will be titled Project Manager

Please submit your application in English.

Must be fluent C1/C2 or native in German and English languages.

This role is part of ourPersonalised Content team. We create emotive yet conversion-focused ideas products and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions shape new behaviours and shift market share for our clients! The role is hybrid based in Berlin.

JOB PURPOSE

As a CRM Account Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs plan assign review and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers Copywriters Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.

KEY RESPONSIBILITIES

• Manage draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients clarifying questions managing expectations and proactively communicating status updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers copywriters
• Prioritising workloads for the team and escalating when needed
• Ensure client requirements are met whilst protecting DEPT brand values
• Maintain a full understanding of the clients business strategies objectives brand audiences and challenges advising on the communications solution that best meets their needs with the objective to becoming a trusted adviser
• Build excellent working relationships with key clients by attending regular meetings video conference calls planning sessions briefing meetings and participating in evaluation reviews
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered to time and to budget
• Maintain a good knowledge of all DEPT products and services and actively promote them to clients
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR

• Experience delivering a broad range of multi-channel marketing communications including digital and direct including email and banner experience
• Extremely organised with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency successfully managing schedules and priorities
• Highly motivated to learn grow and improve
• Personable approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

WE OFFER

• Flexible hybrid working policy (2 days at the office depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Stay happy and healthy with a contribution to your health through the OpenUp platform.
• 30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios internet costs and/ or public transport.
• Future Bens - Exclusive access to sustainable healthy products at attractive deals.
• Social events plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.
• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE

We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.