Service Manager

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Swindon - UK

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

4 Month Contract With A Local Authority

Purpose of the Role

To provide strategic leadership and operational management for all aspects of parking services including staff management on- and off-street parking civil parking enforcement and moving traffic enforcement. The postholder will proactively advise and support the Network Manager and Head of Highways & Transport in shaping policy service development and the delivery of statutory obligations.

Key Responsibilities & Accountabilities

Develop maintain and deliver the Councils Parking Strategy in line with the Local Transport Plan and all relevant statutory guidance.
Ensure the Council meets its obligations under all relevant legislation governing parking enforcement and traffic management.
Manage monitor and review performance of parking contractors ensuring compliance with DfT guidance customer service expectations and regulatory requirements.
Lead on the development procurement and management of all parking contracts in collaboration with corporate support services.
Oversee the performance development and maintenance of all parking IT systems including enforcement technology customer portals and associated parking assets (ICT systems signs lines cameras pay & display machines).
Manage parking operations across all off-street car parks including multi-storey and surface sites.
Work closely with internal teams to ensure Traffic Regulation Orders lines signs and related infrastructure are enforceable and compliant.
Support the development and expansion of EV charging infrastructure aligned with the Councils Climate Change Strategy.
Develop monitor and report on local and corporate performance indicators for parking services.

Lead and manage the Parking Team ensuring high performance staff development and continuous improvement.
Produce the annual Service Plan and Annual Parking Report.
Conduct regular 1:1s performance reviews (PDRs) monitoring of sickness absence and succession planning.

Advise and engage Cabinet members on policy development consultations key service projects and operational matters.
Support democratic processes by preparing reports for Cabinet and Scrutiny providing professional advice and attending Committee meetings with senior officers.
Communicate service risks political sensitivities and emerging issues clearly and promptly.

Take full responsibility for managing parking budgets including forecasting income/expenditure monitoring and addressing variances.
Contribute to the Councils Medium Term Financial Strategy through accurate financial planning and control.

Requirements

Significant experience as a Parking subject matter expert within a Local Authority environment.
Proven track record in staff management team-building and leading multi-disciplinary teams.
Experience of managing substantial budgets and delivering value for money.
Demonstrable experience with parking IT systems and MS Office applications.

Excellent communication and interpersonal skills capable of motivating teams and building strong partnerships.
Strong strategic thinking with the ability to influence decision-making and add value through expert subject knowledge.
High-level analytical planning data interpretation benchmarking and project management skills.
Clear logical decision-making with the ability to operate effectively under pressure.
Exceptional written communication skills including report writing presenting and simplifying complex information for different audiences.
Ability to navigate political environments and provide accurate advice to Members and senior stakeholders.

Strong understanding of the Highways Act Traffic Management Act and all relevant parking and enforcement legislation.

4 Month Contract With A Local AuthorityPurpose of the RoleTo provide strategic leadership and operational management for all aspects of parking services including staff management on- and off-street parking civil parking enforcement and moving traffic enforcement. The postholder will proactively adv...

4 Month Contract With A Local Authority

Purpose of the Role

Key Responsibilities & Accountabilities

Develop maintain and deliver the Councils Parking Strategy in line with the Local Transport Plan and all relevant statutory guidance.
Ensure the Council meets its obligations under all relevant legislation governing parking enforcement and traffic management.
Manage monitor and review performance of parking contractors ensuring compliance with DfT guidance customer service expectations and regulatory requirements.
Lead on the development procurement and management of all parking contracts in collaboration with corporate support services.
Oversee the performance development and maintenance of all parking IT systems including enforcement technology customer portals and associated parking assets (ICT systems signs lines cameras pay & display machines).
Manage parking operations across all off-street car parks including multi-storey and surface sites.
Work closely with internal teams to ensure Traffic Regulation Orders lines signs and related infrastructure are enforceable and compliant.
Support the development and expansion of EV charging infrastructure aligned with the Councils Climate Change Strategy.
Develop monitor and report on local and corporate performance indicators for parking services.

Lead and manage the Parking Team ensuring high performance staff development and continuous improvement.
Produce the annual Service Plan and Annual Parking Report.
Conduct regular 1:1s performance reviews (PDRs) monitoring of sickness absence and succession planning.

Advise and engage Cabinet members on policy development consultations key service projects and operational matters.
Support democratic processes by preparing reports for Cabinet and Scrutiny providing professional advice and attending Committee meetings with senior officers.
Communicate service risks political sensitivities and emerging issues clearly and promptly.

Take full responsibility for managing parking budgets including forecasting income/expenditure monitoring and addressing variances.
Contribute to the Councils Medium Term Financial Strategy through accurate financial planning and control.

Requirements

Significant experience as a Parking subject matter expert within a Local Authority environment.
Proven track record in staff management team-building and leading multi-disciplinary teams.
Experience of managing substantial budgets and delivering value for money.
Demonstrable experience with parking IT systems and MS Office applications.

Excellent communication and interpersonal skills capable of motivating teams and building strong partnerships.
Strong strategic thinking with the ability to influence decision-making and add value through expert subject knowledge.
High-level analytical planning data interpretation benchmarking and project management skills.
Clear logical decision-making with the ability to operate effectively under pressure.
Exceptional written communication skills including report writing presenting and simplifying complex information for different audiences.
Ability to navigate political environments and provide accurate advice to Members and senior stakeholders.