Village Manager
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Job Summary
3 Month Contract With A Local Authority
The Village Manager will be responsible for providing high-quality tenancy and housing management services to a mixed portfolio of general needs residents shared owners and leaseholders. The role ensures effective day-to-day management of homes on behalf of our client under a formal Management Agreement. The postholder will work primarily from the local office at E20 1DB supporting a small dedicated team and ensuring excellent customer experience and compliance with service standards.
Key Responsibilities
Manage all aspects of tenancy and occupation including:
Lettings viewings sign-ups and allocations of properties
Tenancy audits assignments successions and mutual exchanges
Investigation and management of anti-social behaviour (ASB) including informal and formal interventions
Ensure residents understand their rights responsibilities and tenancy conditions.
Carry out routine estate inspections identifying and reporting issues related to safety cleanliness repairs and general estate condition.
Complete Person-Centred Fire Risk Assessments (PCFRAs) with residents ensuring appropriate mitigation measures are agreed and acted upon.
Complete housing managementrelated fire safety actions in line with organisational policies and statutory requirements.
Work closely with repairs compliance and property colleagues to resolve issues promptly and maintain safe well-maintained homes.
Act as a key point of contact for residents providing timely responses to queries and requests.
Facilitate resident communications as required under the management contract ensuring messages are clear inclusive and accurate.
Contribute to the handling and resolution of complaints working in partnership with internal colleagues to ensure learning and service improvement.
Ensure all housing management functions are delivered in line with obligations set out in the Management Agreement with the client.
Maintain effective working relationships with contractors stakeholders local partners and internal teams.
Update internal systems and databases to accurately record:
Customer contacts
Changes in tenancies
ASB cases and outcomes
Fire safety actions and PCFRA findings
Prepare and maintain accurate records to support decision-making reporting and contract compliance.
Requirements
Experience in a housing officer or neighbourhood management role (general needs leasehold or mixed tenure).
Demonstrable knowledge of tenancy management processes including lettings ASB and estate management.
Experience completing PCFRAs or willingness to undertake training.
Experience delivering resident-facing services in a fast-paced environment.
Strong understanding of housing law tenancy agreements ASB legislation and safeguarding.
Ability to manage sensitive or challenging situations with confidence and professionalism.
Strong organisational skills with the ability to manage a varied workload.
Clear communication skills both written and verbal.
Competent in using housing management systems and MS Office applications.
Customer-focused empathetic and solutions-oriented.
Works well in a small team supporting colleagues where needed.
Reliable proactive and confident working autonomously on site.
Commitment to delivering high-quality resident services and maintaining safe homes.
Company Industry
IT Services and IT Consulting
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
