CX Forecasting Analyst

Needham, MA - USA

Monthly Salary: $ 83880 - 102520

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

The CX Forecasting Analyst is an AI-savvy problem solver ready to dive into the future of customer experience. This role is for doers - designing training and implementing AI solutions that optimize forecasting and connect the dots for product launches.

The CX Forecasting Analyst will be based in Needham MA.

WhatYoullDo

Forecasting & Predictive Insights:Collaborate with analytics and operations teams to build and enhance demand forecasting models using AI and machine learning tools.
Automation Initiatives: Assistinuncovering insights fromdata flows across CX systems (Axion RayPowerBI NPDHypercareZoometc.).
Performance Measurement: Develop dashboards and reports to measure the impact of AI solutions on KPIs such as Call Forecast Abandon Rate Speed to Answer Contact Volume Agent Compliance etc.
Cross-functional Collaboration:Work with Product IT and Data Science teams to align AI initiatives(Axion Ray)with broaderSharkNinjastrategies and customer experience goals.

WhatYoullBring

Education: Bachelors degree in Data science Computer Science AI/ML Engineering or a related field.
Technical Skills:Familiarity with Python SQL Power BI/Tableau and AI tools such as ChatGPT Azure OpenAI or similar platforms.
Mindset:Curiosity and a passion for exploring how emerging technologies can enhance human performance.
Analytical Strength:Ability to interpret data and communicate insights clearly to non-technical audiences.
Collaboration:Eagerness to learn from and support a dynamic cross-functional team.
Creativity & Drive:Proactive approach to solving challenges and suggesting innovative ways to delight customers.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance dental insurance vision insurance flexible spending accounts health savings accounts (HSA) with company contribution 401(k) retirement plan with matching employee stock purchase program life insurance AD&D short-term disability insurance long-term disability insurance generous paid time off company holidays parental leave identity theft protection pet insurance pre-paid legal insurance back-up child and eldercare days product discounts referral bonus program and more.

This posting will close within 90 days from the original posting date.

Pay Range

$83880 - $102520 USD

Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions please refer to this Candidate Privacy Notice.
For candidates based in China please refer to this Candidate Privacy Notice.
For candidates based in Vietnam please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at

Required Experience:

About UsSharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one ...