Income Officer
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Job Location:
Kidderminster - UK
Yearly Salary:
£ 31000 - 33000
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about helping customers sustain their tenancies and promoting a rent-first culture Were looking for a proactive Income Officer to join our Housing Services team.
In this role youll manage rent accounts take appropriate action to recover arrears and provide financial inclusion advice to customers. Youll work closely with internal teams and external agencies to maximise income support customers with welfare benefits and ensure compliance with housing legislation. Your work will make a real difference in helping customers maintain their homes and financial stability.
Key Responsibilities
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Monitor and manage the debt recovery process across all tenure types.
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Take timely and effective action to recover rent arrears former tenancy arrears service charges and recharges.
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Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve entitlement queries and minimise overpayments.
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Provide advice and signposting to maximise customer income including referrals to Money Advice services.
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Prepare and present cases for court attend hearings and manage the eviction process when necessary.
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Promote and develop a rent-paying culture across the organisation.
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Maintain accurate records using CX/CRM and ensure compliance with Pre-Court Protocols.
What Were Looking For
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Strong knowledge of welfare benefits and money advice.
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Excellent communication negotiation and influencing skills.
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Experience in income recovery within a social housing environment.
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Practical knowledge of housing legislation and court processes.
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Ability to analyse data prioritise workload and work on your own initiative.
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A full UK driving licence and access to a vehicle insured for business purposes.
This is a fantastic opportunity to be part of a supportive team that values respect collaboration and making a positive impact in our communities.
If you feel you would be the right person for this role simply click the Apply Now button to start your application.
INDMED
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country. Recently the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
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The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershires largest Registered Providers of social housing managing around 6000 homes and offering a range of services that help people to live independently.
We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently knowing they have a secure place they can call home that they can afford and with a landlord who cares about them.
Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so it is our people that will drive our success.
With the right people with the right skills knowledge behaviour and values we achieve our goals.
When we are looking to recruit we dont just look for the best skillset or experience we are also looking for people who will support our vision and The Community Way of doing things.
To provide affordable quality homes and deliver great services in safe communities.
Our RESPECT values sit at the heart of everything we do.
We are committed to showing RESPECT in the way we communicate deliver services and how we involve and consider our customers and colleagues.
We understand that our performance is essential to delivering success.
Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
We understand that our performance is essential to delivering success. Through working together as One Team we are building an environment where everyone is proud to work and motivated to do their best.
Join us and together we can deliver success in The Community Way.
Competitive
Holiday Package
Buy & Sell Holidays
Flexible and Hybrid Working
Family-Friendly Policies
Company Pension Scheme
Salary Boost (Pensions) Scheme
Retirement Gift
Long Service Award
Company Sick Pay Scheme
Health Cash Plan Options
Employee Assistance Programme
Death in Service
Rewards and Benefits Portal
Training and Development Opportunities
Cycle2Work Scheme
Green Car Scheme (via Salary Sacrifice) & EV Charging Points
Read more about our offering and benefits here.
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Documents
Required Experience:
Unclear Seniority
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
