Senior Temporary Accommodation Officer NCCHS
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Senior Temporary Accommodation Officer
Contract Type: Fixed Term until March 2027
Working Hours: 37 hours per week Monday Friday between the hours of 8:00am-18.00pm on a rota basis
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is 40777 (Level one) rising to 44075 (Level four)
Location: Highwood House NG3 4HD
Weve got an exciting opportunity available for a talented individual to join our workforce - perhaps this is the opportunity youve been looking for Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.
In return we are looking for people like you - people who are innovative driven and committed to serving and improving Nottingham. So if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.
About the Role
We are looking for a proactive and experienced Senior Temporary Accommodation Officer to join Nottingham City Councils Housing Services team. This role is key to supporting homeless families and reducing repeat homelessness across the city. You will lead and develop a team of Temporary Accommodation Officers (TAOs) ensuring they deliver high-quality customer-focused housing support that helps residents sustain tenancies and move into permanent accommodation.
You will assist the Temporary Accommodation Manager with the day-to-day running of Highwood House dispersed properties and other temporary accommodation. Responsibilities include supervising staff performance allocating caseloads monitoring rental income procedures and ensuring compliance with policies. You will also liaise with partner agencies to coordinate support services and provide direct advice to families on housing welfare rights budgeting and tenancy sustainment.
This is a rewarding opportunity for someone with strong leadership organisational skills and a commitment to improving outcomes for vulnerable households. If you are passionate about making a difference and thrive in a fast-paced environment we would love to hear from you.
About You
The ideal candidate will have:
- Experience of supervising a front-line team dealing with complex and challenging customers and being able to motivate and develop employees to achieve challenging targets.
- Knowledge and experience of resettling and supporting homeless families and the related issues including a working knowledge of welfare benefits.
- An ability to represent the service by developing and maintaining effective liaison and relationships with internal and external representatives and other bodies.
- Ability to manage working relationships and communicate complex or sensitive issues to a wide range of people to ensure the efficient and effective running of the service area.
- Demonstrated capacity to effectively organise and prioritise workload to ensure that tasks are completed in an efficient and timely manner.
- Demonstrated ability to manage and deliver under pressure.
You can find the job description for this posthere.
PLEASE NOTE: the successful candidate will be required to undertake a Basic DBS as post of their employment.
Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document.
At Nottingham City Council we believe that work is what you do not where you do it. We offer different working arrangements depending on the role including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on theadditional informationfor applicants page.
Closing Date: 11th January 2026 (midnight) -Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
If you have any queries about the role or the recruitment process please contact us via email: recruitment@
If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to ourTerms & Conditions.
Required Experience:
Senior IC
Key Skills
- Critical Care
- Administrative Skills
- Time Management
- Report writing
- Microsoft Office
- Store Operations
- Building Regulations
- Telephone handling
- Communication
- Relationship Management
- Service Operations
- Store Management
- Cleaning Services
- Customer Relationship
- Safety and Security
About Company
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop a ... View more
