Sr CX Prog Mgt Professional

As aSenior Customer Experience Program Manager here at Honeywellyou will design implement and oversee programs to collect and analyze customer feedback transforming it into actionable insights that improve products services and overall customer experience.

You will report directly to our Customer Experience Program Managerand you will work out of our Atlanta GA location on a Hybrid work schedule.

KEY RESPONSIBILITIES

• Strategy Development: Develop and evolve the companys VOC strategy to create a holistic view of the customer experience.
• Program Governance & Management: Define and implement program structure governance feedback loop processes and manage VoC tools and technologies.
• Feedback Collection: Establish and maintain robust customer feedback mechanisms including surveys (NPS CSAT CES) and customer interviews.
• Data Analysis & Insights: Analyze customer feedback data from various sources to identify trends pain points and opportunities for improvement.
• Actionable Recommendations: Translate complex customer data into actionable insights and recommendations for product development service marketing and other business functions.
• Cross-Functional Collaboration: Partner with customer service digital supply chain and operations to incorporate customer feedback into business processes and decision-making.
• Reporting & Communication: Present findings and insights to senior leadership and stakeholders communicating the voice of the customer throughout the organization.
• Continuous Improvement: Monitor the impact of implemented changes and continuously seek opportunities to enhance the overall customer experience.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit:click here

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posting date October 27 2025.

YOU MUST HAVE

• 5 years of experience in customer experience management or related field.
• Strong analytical skills with the ability to interpret customer data and feedback.
• Proficiency in customer feedback tools and methodologies.
• Experience with data analysis software and reporting tools.

WE VALUE

• Bachelors degree in business Marketing or a related field.
• Experience in a similar role within a technology or industrial company.
• Proven experience inVoice of the Customer (VoC)program management or a related customer experience role.
• Strong analytical skills and the ability to interpret complex data.
• Excellent communication and influencing skills to advocate for the customer and build relationships across departments
  

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell:click here

THE BUSINESS UNIT

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status. Learn more about inclusion and diversity :click here