Front Office Team Member
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Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- Provide efficient guest registration check-in and check-out services.
- Maintain accurate guest accounts and offer helpful precise information.
- Handle guest requests promptly courteously and efficiently throughout their stay.
- Lead by example in delivering exceptional customer service.
- Ensure smooth communication between guests and hotel departments.
- Handle incoming calls professionally transferring them as needed.
- Follow strict security procedures to protect guest confidentiality and safety.
- Ensure secure handling of room keys guest data and credit card transactions.
- Manage reservations with accuracy and efficiency.
- Maximize sales opportunities through effective guest interactions.
- Maintain accurate documentation of guest messages and internal communications.
- Ensure guest and hotel accounts are correctly updated with all charges.
- Keep all equipment in good working condition and used appropriately.
- Assist the Food & Beverage department when needed.
- Follow fire and evacuation protocols.
- Perform additional tasks as assigned by management.
- Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
- Continuously strive for total customer satisfaction through proactive service.
Qualifications :
n/a
Additional Information :
A little more information:
- You will have the opportunity to be part of a high energy fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356 rooms within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our F&B Team Member please click apply now! Wed love to hear from you!
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Animal Care
- Human Resource Management
- Biomedical
- Ims
- ACCA
- Arbitration Law
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
