CVM Base Specialist

Join us as a key member of our Contract Voice team where youll help bring our customer value management (CVM) strategies to life. Working closely with the Senior CVM Campaign Manager youll play a hands-on role in shaping and delivering impactful customer programmes.

• Strategic execution: Support the Senior CVM Campaign Manager in shaping and delivering Contract Voice initiatives from planning through to execution.
• Cross-team collaboration: Coordinate with Marketing Online Retail and Contact Centre teams to ensure smooth delivery of CVM programmes.
• Technical ownership: Manage complex elements of customer communications including personalisation automation and offer integration.
• Agile contribution: Play a key role in the Contract Voice CVM squad actively participating in sprints and planning sessions.
• Commercial insight: Conduct campaign analysis to identify opportunities assess funding needs and drive continuous improvement.

Qualifications :

• CVM delivery expertise: Proven experience managing complex customer value programmes across multiple channels with a focus on performance and KPIs.
• Technical communications: Skilled in delivering automated personalised messaging and offers with knowledge of Adobe Campaign as a plus.
• Stakeholder influence: Comfortable working cross-functionally and influencing at all levels to drive alignment and delivery.
• Agile mindset: Experienced in agile delivery models and familiar with tools like Jira for workflow tracking.
• Commercial awareness: Able to conduct campaign analysis to identify opportunities assess funding needs and optimise programme impact.

Worried that you dont meet all the desired criteria exactly  

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description or you require a more flexible working pattern we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in. 

Additional Information :

What we offer 

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid personal days for moments that truly matter (pro-rata). You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools. 

Need to know 

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards. 

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance. 

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.  

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you. 
 

 #VodafoneThree  

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time